Quickchat AI talks to your Facebook Page through Meta's Graph API. You sign in with Facebook, tick the Page, and confirm it in the app. Nothing replies until you confirm. There is no wizard, no phone number to verify, and Meta charges nothing per Messenger message.
A Messenger conversation with an online shop. The customer asks whether
the shop delivers to Ireland and what happens if the item does not fit.
The shop's Quickchat AI Agent answers with the delivery time, the free
delivery threshold and the 30-day returns window, the customer replies
with a thumbs-up, and the shop is marked as having seen it and is typing.
MacShopActive now
Tue 14:28
hey, do you deliver to Ireland?
Yes, we deliver across Ireland. It's 3 to 4 working days, and free over €40.
and if it doesn't fit?
You have 30 days from delivery to send it back. Say the word and I'll put a prepaid label in this chat.
👍
Aa
Nothing goes live earlyYou confirm the Page yourself
Pause without unlinkingOne toggle stops the replies
Live in about five minutes
How it works
Three steps: one in your Quickchat AI account, one in a Facebook login popup, one back in the app. There is no Meta app to create and nothing to submit for App Review.
1
Create your AI Agent
Give it a name, a personality, and instructions in plain language. Add your docs, help centre or FAQ so it answers from your content rather than from generic training data.
2
Sign in with Facebook
Open Facebook Messenger in External Apps and press Connect to Facebook Messenger. The popup asks only for the permissions needed to find your Pages and reply to messages, and you tick the Page you want.
3
Confirm the Page
A Choose a Facebook Page panel lists what Facebook sent back. Nothing replies until you confirm one of them, even when only one Page came back. After that, the next message that Page receives gets an answer.
The whole thing is a login popup and two clicks, so five minutes is an estimate rather than a claim. It holds as long as you are an admin with full control of the Page: Facebook only returns Pages you personally administer, so a Page you hold a limited Business role on will not appear in the list to pick from.
It answers from your own docs, help centre and product pages, and every thread lands in the same Inbox as your other channels, under the name Messenger gives you.
InboxMessengerWebsiteWhatsApp
ARAlex Rivera10:12is the graphite one in stock?MNMarta Nowak10:04czy wysyłacie do Polski?TBTom Beckett09:58order 4821 hasn't arrivedDODani Ortiz09:41👍Who is askingEach name is pulled from the sender's Messenger profile.
ARAlex RiveraMessenger · MacShop · 10:12
AI replying
is the graphite one in stock?
Six pairs of the graphite Studio Headphones are in stock at €249. Want me to reserve one?
can someone call me about a bulk order?
Assigned to Priya Raman · 10:13
Reply as MacShopTake over
The Quickchat AI Inbox with the Messenger filter selected. Four conversations
are listed under the names their senders use on Messenger, one of them a
thumbs-up. The open thread shows a customer asking about stock, the Agent
answering with the quantity and the price, the customer asking for a person,
and the conversation being assigned to a named member of the support team,
with a control to take the thread over and reply as the Page.
It types, then it answers
Every message the Agent picks up is marked as seen and a typing indicator runs while it works, so a thread behaves the way it does when a person is on the other end of it.
Today 09:41
do you take returns without the box?
Seen
The box isn't needed. Anything unworn goes back within 30 days, and I can send you a prepaid label now.
Pause it without disconnecting
An Enable Messenger toggle stops and restarts the replies with the Page still linked. Reconnecting or re-authorising never takes the live Page offline.
MacShopPage ID 102938475601 · connected 14 MarConnectedEnable MessengerTurn this off and the Page stays connected. Nothing replies until you turn it back on.
Re-authorising with Facebook does not take the live Page offline.
Two more views. In the first, a Messenger thread shows a customer question
marked as seen, a typing indicator running while the Agent works, and the
answer that follows. In the second, the Messenger settings panel shows the
connected Facebook Page with its ID and connection date, and an Enable
Messenger switch in the on position that pauses replies without
disconnecting the Page.
Messenger caps one message at 2,000 characters. Longer Inbox replies go out as several.
Replies come back in the language each message arrives in.
One Page per AI Agent. More Pages means more Agents.
One Page, several jobs
The questions that arrive on a Page overnight, the ones that decide a sale, the ones written in another language, and the ones that arrive as a picture.
A customer messages a shop's Facebook Page late at night about bank holiday opening hours and stock. The Agent answers both and reserves an item. The customer replies with a thumbs-up sticker, which reaches the Agent as an emoji.
MacShopActive now
TODAY
hi, is the shop open tomorrow? bank holiday
We're open 10:00 to 16:00 tomorrow, and back to normal hours on Tuesday.
great. do you still have the graphite headphones
Six pairs in graphite as of this morning. I can put one aside under your name until Saturday if that helps.
yes please
Done. Ask for it at the counter and mention this chat.
👍 Seen 23:14
Aa
Customer support
Support on the Page people already message
Order status, opening hours, delivery and returns questions get answered the moment they arrive, including at 2am. Everything lands in the Inbox, and the thumbs-up sticker arrives as an emoji, so a one-tap acknowledgement still reads as a reply.
A customer asks whether a desk fits through a door and how long delivery takes. The Agent answers from the product page, then hands the thread to a named person on the support team when the customer asks about a bulk order.
MacShopActive now
TODAY
will the desk fit through a 74cm door?
The boxed width is 71cm, so yes. Assembled it's 140 by 70, and it ships flat in two boxes.
and delivery to Cork?
Three to four working days to Cork, free over €40.
Want me to check a specific delivery date?
can I speak to someone about a bulk order
Passing you to the team now with this conversation attached.
Hi, Priya from MacShop here. How many desks are you looking at?
Aa
Sales & pre-purchase
Answers before the sale, not after
Stock, sizing and delivery times decide whether the order happens. The Agent answers from your catalog and your product pages, and hands the thread to your team the moment somebody asks for a person.
A customer writes to the Page in Spanish. The Agent answers in Spanish about shipping to Seville, delivery times, free shipping and the returns window.
MacShopActive now
TODAY
hola, ¿hacéis envíos a Sevilla?
Sí, enviamos a toda España. La entrega tarda 48 horas y el envío es gratis a partir de 40 €.
¿y si quiero devolverlo?
Tienes 30 días desde la entrega. Escríbenos por aquí y te enviamos una etiqueta prepagada.
perfecto, gracias
Seen 12:21
Aa
Multi-language markets
Whatever language the message arrives in
Messenger is how people message a Facebook Page, whichever market they write from. The Agent replies in the language each message is written in, so one Page covers every market without a second Agent behind it.
A customer sends a photo of a damaged parcel and then types what happened. The Agent answers the typed message and arranges a replacement and a return label, saying plainly that it cannot open the picture.
MacShopActive now
TODAY
this arrived like this, order 4821
Sorry about that. 4821 is inside the 30-day window, so I can arrange a replacement and send a prepaid return label.
yes, replacement please
Booked. The prepaid label reaches this chat as a link. I can't open pictures, so anything the photo shows is worth typing out for the team.
Seen 09:07
Aa
Photos and screenshots
When a customer sends a picture first
Only text reaches the Agent, so a photo on its own is not answered. Once the customer types the question the Agent answers that. The picture itself stays in the Messenger thread on Facebook, where your team can open it, and is not carried into the Quickchat AI Inbox.
Messenger is the quickest channel here to connect and the most limited once it is running. This integration reads and sends plain text only, so the parts of the product that depend on media or on rich message types do not apply. What that leaves is worth stating plainly rather than discovering later.
Not on this channel
What you get
Not on this channel
Images, files and voice clips do not reach the Agent. A message with a picture and no words gets no reply.
Text is what the Agent reads
Everything typed into the thread reaches the Agent, in any language, and the answer comes back in the same thread. The one attachment that carries meaning is the thumbs-up sticker, which arrives as an emoji. There is no transcription path on this channel, so a voice clip is not answered either.
Not on this channel
No carousels, no product cards, no quick-reply buttons. Replies go out as Messenger text.
Plain messages, no cards or buttons
A reply is a Messenger text message. Messenger caps a single message at 2,000 characters, and a longer reply sent from the Inbox goes out as several. Links inside it are live, so a tracking page or a booking form still reaches the customer, and your team can take the thread over from the Inbox at any point.
Not on this channel
A Page cannot open a thread out of the blue, and there is no template system to reopen a closed one.
The customer starts the conversation
Meta's own messaging window applies. Inside it the Agent replies freely, and outside it the customer has to write first. That also means there is nothing to schedule, nothing to get approved, and no per-message fee to budget for.
Pricing
Pricing that scales with your volume
Start free and upgrade as your traffic grows. The Messenger integration is on every plan.
Meta charges nothing for Messenger messages, so there is no second bill to plan for. Unlike WhatsApp, where Meta prices business-initiated template messages against your own account, a Messenger conversation costs you only the AI credits the Agent's replies use.
Yes. The free plan includes 50 AI credits every month, not a one-time trial, with no credit card. The Messenger integration is on every plan, and Meta charges nothing per Messenger message, so the plan price is the whole cost of running the channel.
A Facebook Page for your business, and a Facebook account that is an admin of it with full control of the Page. Page discovery only returns Pages you personally administer. If a Meta Business owns the Page, a limited Business role is not enough: the Page will not appear in the list to pick from, and the person connecting has to be given full control first.
No. Quickchat AI's own Meta app already holds the reviewed Advanced Access for the Messenger permissions, so you never create an app, never fill in a review submission, and never wait for Meta to approve anything. You sign in with Facebook and pick your Page.
About five minutes. Sign in with Facebook, tick your Page in the popup, then confirm it in Quickchat AI. There is no signup wizard, no phone number to verify, and no fees to arrange. The one thing that can slow it down is Page access: if you are not an admin with full control, the Page will not be offered to you.
No. Only text reaches the Agent, so a message that is only a photo or a file gets no reply, and there is no voice transcription on this channel. The one exception is the thumbs-up sticker, which arrives as an emoji and is answered like any other message. An attachment stays in the Messenger thread on Facebook, where your team can open it, but it is not carried into the Quickchat AI Inbox.
No. Replies go out as Messenger text messages. Messenger caps a single message at 2,000 characters, so a longer reply sent from the Inbox is split across several. Links inside a reply still work, so a tracking page, a booking form or a product page reaches the customer as a link rather than as a card.
Only reply. Meta's messaging window governs when a Page may message somebody, and outside it the customer has to write first. There is no template system on Messenger to reopen a closed conversation, so there is nothing to schedule and no outbound sending to budget for.
Yes. Messenger threads land in the same Inbox as your other channels, under the visitor's name from their Messenger profile, and anyone on your team can take a conversation over and reply as the Page. The Enable Messenger toggle pauses the Agent's replies without disconnecting the Page, so you can hand the channel to people for a while and switch it back afterwards.
No. One AI Agent connects to one Facebook Page. Running several Pages means creating an AI Agent for each, which also lets each one carry its own instructions and its own knowledge.
No. Quickchat AI is an independent company. It connects to your Facebook Page through Meta's Graph API using the permissions you grant in the Facebook login, and you can remove that access from your own Facebook settings at any time. It is not owned by, endorsed by, or otherwise affiliated with Meta. Messenger is a trademark of Meta Platforms, Inc.
A short Messenger thread with the same shop. The customer asks whether
it is open today, the Agent answers with the closing time and offers to
hold an item for collection, and the reply is marked as seen.
MacShopActive now
are you open today?Until 20:00. Want me to hold something for collection?
Seen 14:32
