將 AI 代理連接至 WhatsApp 號碼

A WhatsApp conversation with an online shop, with three panels beside it showing what happened behind the reply. The customer asks whether an opened item can be returned. A panel connected to that message lists the knowledge sources searched. The Agent answers that returns are accepted for 30 days from delivery and offers a prepaid label, and a panel connected to that reply names the page it came from and the sentence it was drawn from. The customer asks for a person, and a third panel shows the thread being assigned to a named member of the support team.

Two more views of the product. In the first, a voice message in the Inbox carries an automatic Spanish transcript underneath it, the customer follows it with a photo of a crushed parcel, and the Agent answers in Spanish that it can see the damage and is arranging a replacement and a return label. In the second, a product card sent as a native WhatsApp message: an image header, the product name in bold, the price on its own line, a short description, a "1 of 3" footer marking its place in a stack of three, and a single View product button that opens the item. Under it, a separate message asks whether to add one to the cart and offers three quick replies, one per product.

• 以每則收到訊息的語言回答。
• 在與其他通路共用的收件匣轉交團隊。
• 在 WhatsApp 的 24 小時視窗內自由回覆，超過後使用核准範本。