WhatsApp AI chatbot for Shopify
Shoppers message your WhatsApp number and get answers about products and orders from your store. Your team sees every conversation in the same inbox as your website chat.
No credit card · Live the same day
Quickchat AI
Typically replies in seconds“Quickchat AI has dramatically improved our customer engagement by ensuring we are always available, regardless of time zones.”
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Answers where your customers already message.
Same store data as your website chat, delivered on WhatsApp.
Where is my order?
Replied by AIQuestions answered on WhatsApp. Product, shipping and order questions get a reply from the agent, using your catalog, policies and live order data.
Open link
Template messages when you reach out first. WhatsApp message templates can be sent to a list of contacts in bulk. Replies come back into the same inbox as every other conversation.
Your team picks up when needed. Returns, refunds and edge cases go to a person, with the conversation and an AI summary already attached.
Built for WhatsApp support on Shopify.
Product answers, order status and templates in one inbox.
Order status on WhatsApp
The same check as on your website. The agent asks for an order number and the email on the order, then returns status and tracking.
The “Check order status” action added when you install the Shopify app works on every channel. Both the order number and the email must match before anything is returned. The reply contains fulfillment status, carrier, tracking number and link, and the estimated or delivered date. Totals, line items and customer data are filtered out.
- Fulfillment status and carrier
- Tracking link in the chat
- Number and email must match
Has my jacket shipped yet?
I can check that. What is the order number and the email address on the order?
#4821, ana@example.com
Matched order number and email
Your order has shipped. Tracking link and estimated delivery are below.
Templates and bulk sends
Start the conversation with an approved template. WhatsApp only allows a business to message first with a template, and Quickchat AI sends them in bulk.
You create message templates, choose a list of contacts and send. When a contact replies, the conversation opens in your inbox and the agent can answer it. Template review and delivery rules are set by WhatsApp, so the wording and timing of what you send still follow its policies. Connecting a number uses WhatsApp’s embedded signup from your Quickchat AI dashboard.
- Message templates
- Bulk sends to a contact list
- Replies land in the inbox
Template sent to contact list
Hi Sam, the autumn collection is live. Reply here if you want help choosing a size.
Is the grey coat still in M?
Searched the catalog
Yes, the grey wool coat is available in M for $120. Link: shop.example.com/coat-grey
One shared inbox
WhatsApp next to your other channels. Every conversation lands in one inbox with the same filters, assignments and history.
The inbox splits conversations into Open, Unassigned, AI Agent and Resolved. Your team can assign a chat, take it over from the agent, hand it back, resolve or reopen it, and translate messages. Voice messages and files from shoppers are supported. The same agent and knowledge base also answer on your website, Instagram, Messenger and email.
- Assign, take over and hand back
- Voice messages and files
- Website, Instagram, Messenger, email
Shared inbox
Can I change the delivery address?
Handed to Support
Handoff summary
- WhatsApp, order #4821
- Wants to change delivery address
- Agent cannot edit orders
Assigned to Maria
Handed back to AI
Quickchat AI against the WhatsApp Business app alone
from $0 /month AI agent plus shared inbox WhatsApp Business app Manual replies on a phone Frequently Asked Questions
Got more questions? Contact us
Related reading
Answer your Shopify customers on WhatsApp
Install the app, connect a WhatsApp number and send the agent a product question.
- Free plan, no credit card
- Installs from your Shopify admin
- No training on your data
- Human handoff included
