AI Agent for internal helpdesk that gives employees instant answers
Quickchat AI resolves IT, HR, and operational questions for your team — in Slack, on your intranet, around the clock — so people get answers without waiting in a ticket queue.
- Resolves IT and access requests automatically
- Answers HR, payroll, and policy questions
- Escalates complex cases to the right team
Quickchat AI
Typically replies in secondsTrusted by leading companies worldwide
Trusted by leading companies worldwide
IT Helpdesk
Resolve IT and access requests without a ticket
Password resets, software access, VPN problems, new-device setup — IT teams field the same requests every day. An AI agent handles them the moment an employee asks, instead of adding another item to the queue.
Quickchat AI verifies the request, takes the routine action or returns clear next steps, and only involves IT when a person is genuinely needed.
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Handle password resets, access requests, and how-to questions.
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Cut the volume of tier-1 tickets your IT team triages.
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Give employees an answer in seconds, not hours.
HR & People
Answer HR questions the moment your team asks
Employees ask the same HR questions constantly: how much PTO is left, when payday lands, what the parental leave policy says. Each one interrupts the People team and rarely needs a human.
Quickchat AI answers them from your HR policies and systems, consistently and confidentially, so your People team gets time back for the work that actually needs them.
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Answer PTO, payroll, benefits, and policy questions.
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Give consistent answers straight from your HR documentation.
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Keep sensitive questions private and handled with care.
Escalation
Hand off to the right team with full context
Not every request can be automated, and an AI agent's job is to resolve what it can and escalate the rest cleanly — not to trap employees in a loop.
Quickchat AI recognizes when a request needs a human, routes it to the right team — IT, HR, or facilities — and passes the full conversation so nobody has to repeat themselves.
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Detect when a request needs a human and escalate right away.
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Route each request to the correct team based on the topic.
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Hand over the full conversation history and context.
Integrations
Lives in Slack and connects to your internal stack
An internal helpdesk agent only works if it meets employees where they already are. Quickchat AI runs inside Slack and on your intranet, so there is no new tool for anyone to learn.
It connects to your knowledge base and ticketing system, drawing answers from internal documentation and creating or updating tickets when a human takes over.
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Deploy in Slack, on your intranet, or both.
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Answer from your existing knowledge base and wikis.
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Create and update tickets in the helpdesk system you already use.
Pricing
Pay per resolved request, not per employee
Most helpdesk tools charge per agent seat or per employee, so cost grows with headcount whether or not the tool gets used. Quickchat AI is priced per resolved conversation: you pay when the agent actually does the work.
That keeps internal-support costs tied to value delivered, with no per-seat licensing as the company grows.
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$0.50 per resolution: Typically far cheaper than expanding an internal support team.
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No seat fees: Support every employee without paying per head.
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Predictable scaling: Costs track resolved requests, not company headcount.
Security & Compliance
Built for employee data and access control
Internal helpdesk conversations touch employee records, access permissions, and confidential policies. Quickchat AI is built with the controls IT and security teams expect before that data flows through an AI agent.
That lets you automate internal support responsibly, with clear oversight of what the agent can access and do.
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GDPR-aligned data handling and PII protection.
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Clear oversight of agent behavior and escalation rules.
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Transparent operational practices that support security reviews.
Comparison
Quickchat AI vs. other internal helpdesk tools
| Feature | Quickchat AI Recommended | Others |
|---|---|---|
| Answer style | Conversational, from your own docs | Keyword FAQ search |
| Coverage | IT, HR, and ops in one agent | Single-domain bots |
| Where it runs | Slack, intranet, and more | A separate portal employees forget |
| Escalation | Routed to the right team with context | Generic ticket, no context |
| Knowledge source | Trained on your internal docs | Manually built decision trees |
| Pricing | From $0.50 per resolution | Per seat or per employee |
| Setup | Live in days, no migration | Long implementation projects |
FAQ
It holds a real conversation, drawing answers from your internal documentation instead of matching keywords. It can take actions like resetting access or creating a ticket, not just reply with a link.
Yes. One agent answers IT, HR, and operational questions. You decide which topics it handles directly and which it escalates, and it routes each request to the right team.
Yes. Quickchat AI runs inside Slack so employees ask questions where they already work. It can also run on your intranet or an internal web portal.
From your own internal knowledge: HR policies, IT runbooks, wikis, and onboarding docs. It answers from that content and can point to the source, so answers stay consistent and current.
A basic setup can be live the same day. A production setup connected to your knowledge base, Slack, and ticketing system typically goes live within days, with no migration.