Discover the latest features and updates in Quickchat AI.
Conversation Rating lets users share how their chat with your AI went, and whether it met their expectations. You’ll also see written feedback when they choose to share it. It’s a simple way to capture how people felt about the conversation, not just what was said. Perfect for spotting friction, tracking improvements, or celebrating when your AI nails it.
Conversation Outcome automatically tells you whether a chat ended with a Resolved or Unresolved outcome. No guesswork, no digging — just a quick, clear answer on how each conversation wraps up and whether it requires human attention. Perfect for staying on top of what matters, especially when things get busy.
Our new Sentiment Analysis feature, enables businesses to effortlessly gauge customer emotions by automatically categorizing chat interactions as positive, neutral, or negative. This intuitive tool highlights when users are truly satisfied or may require additional support, empowering teams to quickly address emerging concerns and fine-tune the AI's responses. Integrated straight into the Quickchat AI Inbox—where sentiments appear in the right sidebar—the feature not only provides immediate, actionable insights but also complements other analytics tools like Topics, offering a comprehensive view of user engagement and overall conversation effectiveness.
Our Topics feature lets you define and track conversation subjects you want to monitor. Our AI handles the rest by analyzing your chats and automatically categorizing relevant conversations. It’s a simple way to stay informed about what your users are saying, without getting lost in the details.
We added Filters to our Knowledge Base — you can now filter articles to see only the articles you wish to.
We added Search bar to our Knowledge Base — you can now search through your Conversations and Knowledge Base more easily.
We changed our pricing and now you can enjoy unlimited AI messages on every subscription plan.
We've made sure you can play around now with different designs and placements, so the Web Widget blends right into your website like it's meant to be there. With this update, you can now customize Web Widget's: Colors, Icons and Avatars, Size, Position, ...and more!
We're all about giving you control over your AI Assistant and control demands transparency, which is why we’ve introduced the Dashboard. It's a simple way to keep an eye on your Assistant's performance, stay up-to-date with everything that's happening, and conduct your own analysis. We want to make sure you have the right tools, so it can keep getting better with real-world use in your business setting.
We know everyone has very different requirements but might not be ready for a Custom solution yet. The new pricing plans reflect that—choose the best self-serve plan for your current needs. We bundled our most popular features to make the final price clear (and reduce it too). Now you can start a Free plan and build your first AI Assistant! No credit card require.
Import any article from URL, PDF or Intercom Articles to an editable and easy-to-read format. Uploading your help center to Quickchat App but want to make some changes before deployment? Now you can edit it before adding to the Knowledge Base!.
Empower your AI Assistant with even more personalized interactions! With our innovative AI Guidelines feature, you gain more control over the flow of conversations by providing short commands and instructions to your AI Assistant, shaping its responses according to your specific preferences.Whether you want to give more guidance on conversation handling or instruct it on what to try to achieve or avoid, AI Guidelines provide you with the flexibility to fine-tune your AI Assistant’s behavior to match your unique requirements.
Import any article from URL, PDF or Intercom Articles to an editable and easy-to-read format. Uploading your help center to Quickchat App but want to make some changes before deployment? Now you can edit it before adding to the Knowledge Base!
Human Handoff is a feature that automatically detects when the conversation should be handed off to a human agent and then transfers it to your team. This may include situations beyond your AI Assistant’s capabilities, such as questions outside the Knowledge Base’s scope or when a customer specifically requests to be connected with your customer support team.
You can now fine-tune your AI Assistant's personality and creativity levels to better match your brand’s voice and desired tone. Whether you want a highly creative assistant with a bold personality or a more neutral, reliable one, these new controls help you craft more natural, engaging, and on-brand conversations.
