Instagram DM AI chatbot for Shopify
Shoppers who find a product in a post or story send a DM. The agent answers from your live catalog and store policies, and your team handles what it passes on.
No credit card · Live the same day
Quickchat AI
Typically replies in seconds“Quickchat AI has dramatically improved our customer engagement by ensuring we are always available, regardless of time zones.”
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Reply to the DM while the shopper is still looking.
Answers come from your live catalog and your own policies.
Product answers in the DM. The agent searches your store through Shopify’s storefront and replies with product names, prices and links.
Is the sand mug in stock?
Replied by AIEvery DM gets a reply. Questions that arrive after posting a story or running a campaign are answered by the agent, including at night and on weekends.
Complex requests go to a person. Returns, complaints and anything outside your knowledge base reach your team with the conversation attached.
Built for Instagram DMs on a Shopify store.
Product search, policies and handoff in one inbox.
Product questions
Searched live against your store. The agent looks products up in Shopify when asked, so prices and availability match the storefront.
Catalog search, product lookup and product details go through Shopify’s storefront rather than a stored copy. In Instagram DMs the agent replies with product names, prices and links. You can also import your products, blog posts and shop info into the knowledge base, so questions about materials, care or sizing are answered from your own content.
- Live search against your store
- Names, prices and links
- Products, blogs and shop info imported
Saw the sand mug in your story. Price?
Searched the catalog
The sand mug is $24 and in stock. Link: shop.example.com/sand-mug
Is it dishwasher safe?
Searched shop knowledge
Yes, the stoneware glaze is dishwasher safe, according to the care notes on the product page.
Instagram inbox
DMs sit next to your other channels. Conversations from Instagram appear in the same inbox as your website and WhatsApp chats.
Connect your Instagram account to the Quickchat AI dashboard and the agent answers incoming DMs. Your team sees them in the shared inbox under Open, Unassigned, AI Agent and Resolved. Store country and language are passed to the agent, and conversations can be translated for your team. Idle chats are closed by the AI after 20 minutes by default, and you can change this for each channel.
- Shared inbox across channels
- Conversation translation
- Auto-close time per channel
Do you ship to Canada?
Yes, we ship to Canada. Standard delivery is listed at checkout once you enter your address.
Translated for the team
Perfect, thanks!
Closed after 20 min idle
One agent, every channel
Instagram is one of several channels. The same agent and knowledge base also answer on your website, WhatsApp, Messenger and email.
You write instructions and add knowledge once, and each channel you connect uses them. Instagram DMs, Messenger, WhatsApp, Telegram, Slack and email are supported, along with Zendesk, Intercom and HubSpot. When the agent hands over a chat, your team replies from the inbox and can hand the conversation back to the agent afterwards.
- One knowledge base for all channels
- Instagram, Messenger, WhatsApp, email
- Take over and hand back to AI
Shared inbox
Is the wool coat in stock?
Searched the catalog
Yes, the wool coat is available in M and L. Link: shop.example.com/coat
Same answer on WhatsApp too?
Same knowledge base, any channel
Quickchat AI against answering Instagram DMs by hand
from $0 /month AI agent connected to Shopify Manual replies Native Instagram inbox Frequently Asked Questions
Got more questions? Contact us
Answer Instagram DMs for your Shopify store
Install the app, connect Instagram and send the agent a question about one of your products.
- Free plan, no credit card
- Installs from your Shopify admin
- No training on your data
- Human handoff included
