AI chatbot for Shopify order tracking
Shoppers enter an order number and the email on the order. The agent returns the status, carrier, tracking link and delivery estimate from your store, and passes anything it cannot resolve to your team.
No credit card · Live the same day
Quickchat AI
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Answers before your team opens the inbox.
Read from the order itself and verified before it is shown.
Where is my order?
Replied by AIAlways on. Shoppers ask on a Sunday night and get the tracking link straight away instead of waiting for Monday.
Verified, then shown. The order number and the email on the order must match. The reply carries status and tracking only, with no totals or customer details.
Exceptions go to a person. Lost, late and damaged orders reach your team with the conversation attached, so nobody asks the shopper to repeat themselves.
Built for a Shopify support inbox.
Status, tracking and handoff in one place.
Order status
Live from your store. Status, carrier, tracking link and delivery estimate come from the order itself.
A “Check order status” action is added when you install the app. The shopper gives an order number and the email on the order, and both must match before anything is returned. Totals, line items and customer data are filtered out of the reply, and you can edit the action’s wording.
- Fulfillment status and carrier
- Tracking number and link
- Estimated and delivered dates
Website chat
Where is my order?
Sure. What is the order number and the email on the order?
#4821, sam@example.com
Matched order number and email
It shipped with DHL Express and is on its way.
Exceptions
It does not guess on problems. Late, lost and damaged orders go to your team with context.
You decide when the agent hands over: a rule you describe, a keyword, or its own judgement. The person who picks up sees an AI summary of the conversation. Outside working hours the shopper gets a separate message and the chat waits in the inbox. Returns and refunds stay with your team, because there is no automated returns flow.
- Handoff by rule, keyword or judgement
- AI summary for your team
- Working hours respected
Website chat
It says delivered, but nothing has arrived.
Read the tracking status
I am sorry about that. I have passed this to the support team with the details, so you will not need to explain it again.
Handed to Support
AI summary for your team
- Order #4821, marked delivered by DHL on Oct 1
- Customer reports the parcel did not arrive
- Tracking link already shared
Channels
Same answers beyond the widget. The agent on your store can also answer on WhatsApp, Messenger and Instagram.
Order status works on every channel you connect, from one knowledge base and one inbox. Email support connects through a forwarding address, with replies sent from your own domain.
- Store widget through a theme app embed
- WhatsApp, Messenger and Instagram
- Email on your own domain
Where is order #4821? sam@example.com
Matched order number and email
It is on its way with DHL Express. The estimated delivery is Monday, October 5.
Same answer on website, Messenger and email
Quickchat AI against answering order questions by hand
from $0 /month Built for Shopify orders Manual replies Inbox and saved replies Frequently Asked Questions
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Related reading
Put order tracking on your Shopify store
Install the app, switch on the widget in your theme editor and ask it where an order is.
- Free plan, no credit card
- Installs from your Shopify admin
- No training on your data
- Human handoff included
