Shopify AI chatbot revenue tracking

When a shopper builds a cart through the agent, a later order from that cart is matched back to the conversation. Insights shows the assisted sales by day, and the inbox marks the chats that led to an order.

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Quickchat AI

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Tie orders back to conversations.
Based on the carts the agent built or touched.

Order #5012From chat

Assisted sales by day. The AI-Assisted Revenue tab in Insights shows daily assisted sales and a list of recent orders that came from a chat.

Running 3 steps Cart created in chat Shopper checked out Order #5012 matched to the cart

Matched through the cart. The cart the agent creates carries a token, and later orders from that cart are matched to the conversation.

Shipping takes 3 to 5 days.

Shopify catalog · Grey hoodieSizing guide

Traceable to the chat. Open the conversation behind an order and see what the shopper asked and which sources the agent used to answer.

Built to show what the agent contributed.
Cart, order and conversation in one trail.

AI-assisted revenue

Orders from carts the agent touched. Insights reports daily assisted sales and your most recent orders from chat.

Attribution covers orders from carts the agent built or touched, matched by cart token. It is not a count of every sale on the store, so orders that a shopper places without the agent being involved do not appear. In the Inbox, a conversation that led to an order shows an “Order placed” badge with a “View in Shopify” link.

  • Daily assisted sales in Insights
  • Recent orders from chat
  • “Order placed” badge in the inbox

Website chat

Add the grey hoodie in medium to my cart.

Created the cart

Done. The grey hoodie in medium is in your cart, and you can check out whenever you are ready.

Cart

Grey hoodie, M$64
Total$64Checkout

Paid, thanks.

Order matched to this chat

Assisted order

Order
#5012
Source
Chat with the agent
Matched through
The cart

How matching works

A cart token links chat and order. Shopify’s order webhooks tell Quickchat AI when a matching order is created and paid.

When a shopper builds a cart through the agent, the cart has a token. Quickchat AI listens to Shopify’s orders/create and orders/paid webhooks and compares the token on each new order with the carts created in conversations. A match links the order to the chat, and the same cart stays in sync with the shopper’s storefront cart.

  • Cart token set when the agent builds a cart
  • orders/create and orders/paid webhooks
  • Cart in sync with the storefront

Website chat

Add the black tote and a cap to my cart.

Created the cart

Both are in your cart. The checkout link is ready when you are.

Cart

Black tote$38
Wool cap$24
Total$62Checkout

Shopper checked out

Order matched to this chat

Order matching

Cart
Created in chat
Order
#5012
Matched through
The cart token

Transparency

Check what led to the order. Each answer shows the sources the agent used, so you can review the conversation behind a sale.

Insights also reports CSAT, a resolution breakdown and conversation topics, which gives context to the revenue figures. “Why the AI said that” lists the knowledge-base sources behind any answer, so you can see whether a product recommendation came from your catalog or from a policy page.

  • Sources behind each answer
  • CSAT and resolution breakdown
  • Topics across conversations

Website chat

Does the hoodie run large, and how long is shipping?

Searched the knowledge base

The sizing guide says it fits true to size. Delivery times are listed in the shipping policy.

Why the agent said that

Shopify catalog
Grey hoodie
Sizing guide
Fit notes
Shipping policy
Delivery times

Great, add the medium.

Created the cart

Added. Your cart is ready for checkout.

Quickchat AI against guessing chatbot impact

Capability Quickchat AI from $0 /month Orders matched to chats Estimates Page views and chat counts
Attribution Cart-token match to orders Chat volume as a proxy
Reporting Daily assisted sales in Insights Manual spreadsheet work
Order trail Recent orders listed from chat Not linked to conversations
Review Open the chat and see its sources Transcript only
Inbox “Order placed” badge No order signal
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Frequently Asked Questions

No. It covers orders from carts the agent built or touched, matched by cart token. Sales where the agent was not involved are not included, so the figure is a measure of influence, not of total revenue.
The cart the agent creates has a token. Quickchat AI receives Shopify’s orders/create and orders/paid webhooks and matches the token on the order to the cart from the conversation.
In Insights, the AI-Assisted Revenue tab shows daily assisted sales and a list of recent orders. In the Inbox, conversations that led to an order show an “Order placed” badge with a “View in Shopify” link.
No. It can apply a code that the shopper provides, but it cannot create codes, so promotions need to be set up in Shopify.
There is a permanent free plan with 50 AI credits a month. Paid plans start at $9 a month, and one reply on the default model uses one credit.

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Related reading

  1. Chatbot analytics explained
  2. Ecommerce chatbots in practice
Starting at $0/month

See what your chatbot contributes

Install the app, switch on the widget in your theme editor and review assisted orders in Insights.

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  • Installs from your Shopify admin
  • No training on your data
  • Human handoff included