Multilingual AI chatbot for Shopify

One agent and one knowledge base answer in the language each shopper writes in. Your team reads those conversations in their own language through translation in the inbox.

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No credit card · Live the same day

Works with Shopify

Quickchat AI

Typically replies in seconds
  • Hi there 👋 What can I help you with today?
Ask anything...
“Quickchat AI has dramatically improved our customer engagement by ensuring we are always available, regardless of time zones.”
Nicolás Lacayo
Customer Support Director, Novuskills

Trusted by

Used by

Dale CarnegieDentsuSauceFuture MindMooveGov+Ikhokha

One setup, every language your shoppers use.
Written once, answered in the shopper’s language.

0:09

“Hola, ¿cuánto tarda el envío a Madrid y puedo devolverlo?”

Voice notes are read. On WhatsApp a voice message is transcribed and answered like any other question, so shoppers who prefer to talk are not left out.

Sunday 23:48

Bonjour, où est ma commande ?

Replied by AI

Your team reads it in theirs. Conversations in the inbox can be translated, so an agent who does not speak the shopper’s language can still follow the thread and take over.

waterproof jacket
$129

Local context is passed along. The store’s country and language reach the agent, which helps it frame answers about shipping and products for the market the shopper is in.

Built for a store that sells across borders.
Language, voice and translation in one inbox.

Voice and text

Answers in the language it was asked in. The agent replies in the language the shopper writes in, from a single knowledge base.

You write your shipping, returns and product information once, in the language you work in. The agent reads it and answers in the shopper’s language, so there is no separate bot per market to maintain. On WhatsApp, voice messages are transcribed before the agent answers, and the transcript is kept in the conversation.

  • One knowledge base for all languages
  • Replies in the shopper’s language
  • WhatsApp voice messages transcribed

WhatsApp

Bonjour, vous livrez en Suisse ?

Read the shipping policy

Oui, nous livrons en Suisse. Les délais sont indiqués dans notre politique d’expédition.

Voice message · 0:09

Transcribed the voice message

Sí, puedes devolver el pedido dentro del plazo de nuestra política de devoluciones.

Team inbox

Read any conversation in your language. Translation in the shared inbox lets your team follow chats they could not read before.

When a conversation is handed to a person, it lands in the shared inbox with the full history. Conversation translation shows it in the language your team works in, and an agent can assign it, take it over, hand it back to the AI or resolve it. The same inbox covers the web widget, WhatsApp, Instagram, Messenger and the other channels you connect.

  • Conversation translation in the inbox
  • Assign, take over, hand back, resolve
  • Web, WhatsApp, Instagram and Messenger

Inbox

Bonjour, où est ma commande ?

Bien sûr. Quel est le numéro de commande et l’e-mail utilisé ?

Handed to Support

Translated for your team

Conversation translation

Original
Bonjour, où est ma commande ?
Translation
Hello, where is my order?
Actions
Assign, take over, hand back, resolve

Product answers

Store context, passed to the agent. The agent knows which country and language your store is set up for and searches your live catalog.

Product search runs against your Shopify storefront at the time of the question, not a stored copy, and results appear as product cards with image, price and link in the web widget. Product titles and descriptions come from your store as you wrote them, so the language of the card follows your catalog while the surrounding answer follows the shopper.

  • Store country and language passed to the agent
  • Live product search through Shopify
  • Product cards with price and link

Website chat

Store market passed to the agent

Busco una chaqueta impermeable por menos de $150.

Searched the live catalog

Encontré tres opciones en la tienda. Cada tarjeta incluye el precio y el enlace.

Rain jacket$129

Shell parka$139

Packable windbreaker$89

Quickchat AI against separate bots or reply by language

Capability Quickchat AI from $0 /month One agent, many languages Per-language setup Separate bots or staffed shifts
Knowledge base Written once Maintained per language
Reply language The shopper’s own Fixed per bot or per agent
Reading other languages Translation in the inbox External translation tools
Voice messages Transcribed on WhatsApp Often ignored or unsupported
Markets Store country and language passed to the agent Configured by hand
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Frequently Asked Questions

No. You write it once in the language you work in, and the agent answers in the language the shopper uses. Product titles and descriptions stay as they are in your Shopify catalog.
Yes. The shared inbox can translate a conversation so that an agent can follow it and reply, take it over or hand it back to the AI.
On WhatsApp, voice messages are transcribed and the agent answers the transcribed question. The transcript stays in the conversation history.
Answers depend on the language model and on how clearly your policies are written. Test the agent in the languages that matter to you in the preview before you switch it on, and use handoff for topics where you want a person to reply.
There is a permanent free plan with 50 AI credits a month. Paid plans start at $9 a month, and one reply on the default model uses one credit.

Got more questions? Contact us

Related reading

  1. How multilingual chatbots work
  2. WhatsApp AI chatbot for business
Starting at $0/month

Answer shoppers in their own language

Install the app, switch on the widget in your theme editor and ask it a question in another language.

Start for free Talk to us
  • Free plan, no credit card
  • Installs from your Shopify admin
  • No training on your data
  • Human handoff included