Descubre las últimas características y actualizaciones en Quickchat AI.
Click + Add AI Data on any URL, header, body, or query field in an HTTP AI Action and you'll see everything you can use: your own parameters plus built-in context like visitor name, conversation ID, scenario locale, and request metadata. No more guessing what's exposed.
Every newly added article is now auto-tagged by an AI pass, so your Knowledge Base stays browsable and filterable without a manual tagging step. There's also a synchronous single-article tagging API for integrations that need tags on demand.
You can now add up to three starter prompts to your agent. They cycle through the chat input as a typewriter animation, and show up as one-click buttons the moment a visitor clicks into the input. Visitors land on a useful first question without having to invent one.
Every AI Action card now breaks success rate into three buckets: client errors (4xx), server errors (5xx), and a separate Issues bucket for malformed responses. You can see which Actions are quietly failing without digging through any logs.
When you accept an invitation email as a brand-new user, you now land on a dedicated 'Alice invited you to Acme Bot as Editor' screen. You can explicitly accept or decline, instead of being silently dropped into an empty AI Preview for an unrelated bot.
If you paste a Discord invite, a Telegram channel link, or any URL that hides behind a login wall, onboarding now stops you up front and explains what to do. Previously the scrape would run, find nothing, and silently leave you with an empty Knowledge Base.
A round of small fixes on the new playground based on the first wave of real usage. Cleaner empty states, better keyboard behaviour, and tighter copy throughout.
The onboarding error screen now tells you what actually went wrong (DNS failure, blocked content, timeout) instead of a generic 'Something went wrong'. The recovery buttons also look properly clickable now.
The team members list in Settings now shows the invited date and the joined date for every member, so admins can audit team membership and chase stale invites at a glance.
We launched a Testing playground inside the app, where you can run conversations against your agent at scale. You can replay datasets, kick off batch runs, and see exactly how your agent answers (and where it goes wrong) without needing real visitor traffic. Great for catching regressions before you ship a change.
You can now add a JSONPath allowlist to any HTTP AI Action. The agent only sees the response branches you allow. Everything else is stripped server-side, so big API responses stay focused and unrelated fields can't leak into the model.
We now carry inviter context through the entire signup flow, so admins can see who invited each teammate. This is what powers the dedicated accept-invitation screen.
Inbox search now matches conversations where the visitor messaged in first via WhatsApp, not just the ones started from the dashboard side. Type any portion of a phone number and the right conversation pops up.
Tool calls into your Shopify store now pass the visitor's locale and the cart's currency. A French shopper gets French product names and Euro prices, instead of seeing whatever the store's primary market is.
If your laptop sleeps overnight or your network drops for a while, the dashboard now quietly re-establishes its websocket connection so the Inbox and live views catch up without a manual refresh.
The Conversation Rating gauges in Insights now show the absolute count and the percentage for each segment, so you can compare distributions across periods without exporting anything.
The Type dropdown in the Knowledge Base filter no longer lists internal article types you can't actually create (paragraphs, generated content, manually-added blanks). You'll only see the types you can actually filter on.
Typing a partial phone number into Inbox search now jumps you straight to the matching conversation instead of running a slow full-text search. Numbers, order IDs, conversation IDs, and emails all get the same fast path.
Each plan now has a transparent cap on active team members. As you approach the cap, you'll see a friendly heads-up rather than hitting a wall when you invite the next person.
A round of prompt improvements to the Shopify agent based on real conversation replays. It commits cart changes faster, closes purchase offers more confidently, and picks the right tool for the job more often.
If a shopper already has items in their Shopify cart, the agent now updates that cart instead of creating a fresh empty one on its first action. Fixes the 'I still see nothing in my cart' confusion.
User profile, Account settings, and Subscription are now one tabbed Settings page with Account, Organization, and Billing tabs. Includes a clearer 'billing managed externally' state for accounts on bespoke contracts.
Sending a bulk WhatsApp template campaign no longer requires the Editor role. Support users can run bulk sends and pre-validate them, which matches what they could already do on single conversations.
Admin, Editor, Support, and Viewer roles used to be gated behind higher tiers. They're now available from the Essential plan, so smaller teams can split responsibilities without paying for features they don't need.
We replaced the old onboarding checklist embedded inside AI Preview with a dedicated Getting Started flow. New users pick how they want to onboard (automatic from a URL, manual checklist, or book a call) and the app walks them through it before unlocking the rest of the dashboard.
You can now show a custom popup message on the chat widget bubble that nudges visitors to start a conversation, without them having to click the bubble first.
If a visitor sends a markdown link in chat, the operator Inbox no longer renders it as a real clickable anchor pointing at the attacker's URL. We've also tightened the rest of the URL rendering path as defence in depth.
Fixed an edge case where handoff email notifications could silently fail to send, so they now arrive every time.
A wide cleanup pass on the first-run onboarding pages. Confusing copy, misleading buttons, and stale empty states have all been refreshed so new users get a tighter experience from the first screen.
On accounts with white-label enabled, the Quickchat logo no longer appears on the public Chat Page. Your uploaded avatar takes over the sidebar and the header stays on your branding.
Outgoing WhatsApp messages (AI replies, operator messages, templates, media) now show WhatsApp-style delivery ticks in the Inbox: sent, delivered, read, or failed. Ticks update live as Meta reports back.
New public preview URLs at /widget/<scenario_id> and /embed/<scenario_id> let you share a live preview of your bubble or embedded widget with anyone. No sign-in required.
Fixed a regression where new accounts ended up with all-white default message bubbles. Bubbles now use a theme-aware default so they look right in both light and dark mode out of the box.
If your Shopify integration is already set up (which happens automatically for accounts that signed up through the Shopify funnel), the integration modal now says so clearly. No more hunting for an install step that's already done.
The Conversation Details panel in the Inbox now shows the visitor's CSAT rating and the Time to First Reply for each conversation. You can spot slow responses and poor outcomes without leaving the Inbox.
Fixed a regression where calling window._quickchat('message', 'text') from the host page no longer opened the widget or sent the message. It now opens and sends, as documented.
Fixed a bug where edits to a Knowledge Base article could briefly surface both the old and the new version in the agent's context. The agent now strictly sees the latest version of each article.
The public Chat Page now picks up your custom header colour and your uploaded avatar or logo. It used to ignore both and always render the default header.
Fixed invisible URL text in the Knowledge Base table's hover tooltip on dark backgrounds.
If Meta accepts a WhatsApp template send and then rejects it later, the operator now sees the actual error in the Inbox in real time. Previously the message looked like it had been delivered.
WhatsApp voice notes now show their actual duration in the Inbox audio player instead of 0:00. We parse the duration on ingest, so the seek bar works correctly even though OGG/Opus files don't include it in their headers.
Fixed a bug where importing a single web page would save an article with the right title but no content. Single-page imports now correctly extract the page body.
Fixed a layout overflow on the public Chat Page at narrow viewport widths.
Major redesign of the Website configuration experience. Settings, embed instructions, and the widget integration layer all got a cleaner look and a more linear flow.
We rebuilt the chat widget from scratch. It's faster on first paint, looks great in both light and dark mode, matches your site's theme automatically, and unifies the bubble and embedded modes under a single rendering engine. Sharper typography, smoother animations, and a cleaner default, with no work on your end. New accounts get it automatically and existing widgets keep working as before.
Thumbs-up and thumbs-down icons in the Inbox now use the same colour as the surrounding Copy and 'Why AI said that' buttons.
Insights, Analytics now has a new Conversation Pages table showing which pages of your site drive the most conversations, with pagination and internal-page filtering.
Every AI message in the Inbox now has thumbs-up and thumbs-down buttons, so operators can mark messages they liked or disliked. The feedback feeds into your agent's analytics.
The Insights tab bar now scrolls horizontally on narrow viewports rather than pushing the whole page wider. Long topic badges in the rows also shrink properly.
A round of improvements to the message input in the Inbox and better support for sending and receiving voice messages.
You can now record and send voice messages from the Inbox to WhatsApp visitors. Incoming audio messages also play inline in the conversation.
Conversations started from AI Preview or from the restricted Chat Page now show the logged-in user's name and email in the Inbox, instead of 'Unknown Visitor'.
Refreshed the HubSpot integration modal with clearer permissions copy and a tidier connect flow.
Fixed a role-permission bug where Support users couldn't view the AI Insights page because of an underlying widget configuration check.
A new AI Insights tab surfaces flagged conversations and aggregated market insights, both with infinite scroll. The Analytics tab also gets a new User Intent donut chart. The previous AI Insights tab is now named Advanced.
When unified conversation analysis hasn't finished yet, Sentiment, Resolution, and Topic now show an animated 'Analysis in progress' indicator instead of empty placeholders.
Arrow-key hotkeys for moving through conversations no longer fire when you're focused inside the message input or the details panel. Also fixes a datepicker glitch on mobile.
Added an explicit Close conversation button for WhatsApp threads. Useful when you want to mark a thread done without waiting on the 24-hour idle close.
Topics you defined for the analyzer now show up in the dashboard topic chart alongside system topics. Charts also use a stable order so they don't reshuffle between refreshes.
You can now run outbound campaigns over WhatsApp. Send a pre-approved template to a list of numbers straight from the Inbox, with phone-number validation up front and live delivery status as Meta processes the send.
The 'Smart AI search over server history' toggle on the Discord integration is now fully wired up. Admins can flip it themselves instead of contacting us.
You can now serve a Chat Page that only specific users can open, using a built-in access token mechanism.
The 'Looking through your Knowledge Base' indicator now appears for all scenarios while the agent is searching the Knowledge Base.
A wave of Inbox improvements landed over the last few months. Faster message sending with optimistic updates, smarter websocket reconnection after network drops, voice notes that play inline with the right duration, names in the assignee dropdown, link tracking in conversation details, CSAT and response-time fields in the right panel, and assignee changes that update instantly across the team.
When a WhatsApp visitor sends a new message, the 24-hour reply window in the Inbox refreshes right away. The message input no longer stays disabled until you refresh the page.
The 'Assigned to' dropdown in the Inbox now shows each teammate's full name and falls back to email only when the name isn't set. Recognising who's on a conversation is a glance now.
When you reassign a conversation, the AssignUser dropdown in the Inbox now updates immediately to reflect the new assignee.
A round of polish on the AI Preview page.
A round of polish on the sign-in and sign-up pages so the first impression is tighter.
Fixed an edge case where exported conversations could have a different message order than what you see in the Inbox.
A new onboarding checklist that guides new users through the most important first-week tasks.
Adds a role concept to the public Chat Page, so different audiences can be served different experiences.
Several small fixes on the AI Action editing sheet.
The 'Add YouTube video' modal in the Knowledge Base now has clearer progress indication and better error messages.
You can now set a custom 'thinking' message on HTTP Request AI Actions, so the visitor sees something specific to your API while the agent is calling it.
Conversation exports now include link-click events, so you can analyse which links visitors actually opened.
Fixed an edge case where the Conversation Rating activation button could get stuck in a stale state.
Fixes a couple of edge cases in how messages are formatted in the Inbox.
Fixed a bug where the visitor's metadata could be cleared when a conversation was assigned to a human operator.
A polish round on the Knowledge Base table view, including clearer column behaviour and tag handling.
The pricing page now renders plans as a comparison table instead of side-by-side boxes. Easier to scan feature by feature.
A pass refining tooltip wording and surrounding microcopy across the dashboard for clarity.
If your Discord integration fails to start (bad token, missing permission), the app now shows a clear error instead of failing silently.
Fixed the position of timestamps under messages in the Inbox.
The 'add article' modal in the Knowledge Base got a refresh with clearer fields and a better flow.
Buttons across the app now show a consistent loading spinner while their action is in flight, so you know something is happening.
Improved the instruction the AI uses to decide which links to prioritise when answering visitor questions.
Fixed a rendering bug where math-style dollar signs in list items were being interpreted as LaTeX delimiters.
Shopify agents now know which page the visitor is currently on, so the conversation can pick up naturally from the product they're looking at.
New scenarios now have link click tracking enabled out of the box. You can turn it off in settings if you don't need it.
Tag rows in the Knowledge Base table now scroll horizontally rather than forcing the page wider when an article has many tags.
Tuned the semantic search behind the Knowledge Base so the right article is more likely to surface when the AI is composing an answer.
A new Shopify onboarding flow that gets a Shopify store connected to a Quickchat AI agent from start to finish.
Display fixes for link tracking in the Inbox.
Adds a 'Links opened' section to the Inbox so you can see which links each visitor clicked during a conversation.
Wired up the data model that powers link click tracking in the Inbox.
On the Free plan, the message counter now refreshes in real time as messages come in, so you always know where you stand against the cap.
A new Shopify theme extension app that adds Quickchat widget controls directly inside the Shopify theme editor.
Point Quickchat at your existing help center or product docs and we'll spin up an AI support agent that answers visitor questions using the content you've already written. No re-writing FAQs, no manual training. Paste a link and you have an agent.
Quickchat AI is now an official Google Cloud partner. You can deploy our AI agents on Google Cloud infrastructure with unified billing and a faster, tighter integration path.
You can now build a fully custom AI Agent for your Shopify store by pasting a link. That's it. We figure out the rest from your store and build you an agent that knows your catalogue.
Our new MCP (Model Context Protocol) server lets anyone plug your Quickchat AI Agent into their favourite AI app, including Claude Desktop, Cursor, VS Code, Windsurf, and more.
Visual charts for Sentiment, Topics, and Outcomes are now live in your Dashboard. Whether you're tracking how customers feel, what they're talking about, or how conversations are ending, you can see it all at a glance.
