AI email support for Shopify

Customers email your support address, which forwards to a dedicated Quickchat AI address. The agent replies from your own domain, and your team continues from its inbox after a handoff.

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Works with Shopify

Quickchat AI

Typically replies in seconds
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“Quickchat AI has dramatically improved our customer engagement by ensuring we are always available, regardless of time zones.”
Nicolás Lacayo
Customer Support Director, Novuskills

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Replies to the emails that repeat.
From your own domain, with your sender name and signature.

Sunday 23:48

Where is my package?

Replied by AI

Your support address stays the same. Customers keep writing to the address they know. It forwards to a dedicated Quickchat AI address, and the agent replies.

Handed over with a summary

Your team continues from its own inbox. After a handoff, replies come from your team in your own email client, and the thread continues with the customer.

#4821
Totals
Status and tracking only

Order status inside the reply. When a customer gives an order number and the email on the order, the agent replies with status, carrier and tracking.

Built for a Shopify support mailbox.
Forwarding, your domain and handoff in one setup.

Support inbox

Forward once, replies start. Your support address forwards to a dedicated Quickchat AI address and every email is answered by the agent.

You set up forwarding from your existing support address to the address Quickchat AI gives you. Incoming emails open conversations in the shared inbox, where your team can read the full thread. The agent replies using your knowledge base, which can include Shopify products, blogs and shop info, website pages, files and text. Customers can write in their own language.

  • Forwarding from your support address
  • Replies from the same knowledge base
  • Threads visible in the shared inbox

Email

Forwarded to Quickchat AI address

Subject: Sizing question. Is M or L better at 175 cm?

Searched the knowledge base

Hi Jonas, at 175 cm most customers take M, according to our size guide. L gives a looser fit. Best regards

Thread visible in the inbox

Handoff to your team

A person takes over from their own inbox. You decide when the agent hands over, and the thread continues by email.

Handoff can follow a rule you describe, a keyword, or the agent’s own judgement, and the person who picks up sees an AI summary. You can route topics to specific teammates and send email notifications when a handoff happens. Refunds, returns and exchanges stay with your team, because the agent does not process them. A conversation can be handed back to the agent once your team is done.

  • Rules, keywords or AI judgement
  • Topic routing to teammates
  • Hand back to the agent

Email

Subject: Broken blender. I would like a refund.

Matched refund keyword

Handed to Returns

Handoff summary

  • Blender arrived broken
  • Customer asks for a refund
  • Refunds stay with the team

Hi Lea, I have passed this to our returns team. They will reply to you by email from their own inbox.

Your domain and your signature

Replies that look like your store wrote them. After DNS verification, replies are sent from your own domain with the sender name and signature you set.

You add the DNS records Quickchat AI provides for your domain and verify them. Until then, replies are sent from a Quickchat AI address that shows your sender name, and personal Gmail or Outlook domains cannot be verified. You can set the sender name and a signature, and add an optional “still need help?” footer that links to a resolution survey. Order status works in email as in other channels: the order number and the email on the order must match, and only status and tracking are returned.

  • Replies from your verified domain
  • Sender name and signature
  • Optional “still need help?” footer

Email

Subject: Order #4821. Where is it? ana@example.com

Matched order number and email

Hi Ana, your order has shipped with DHL Express and is estimated to arrive on Oct 9.

Sent from support@yourstore.com

Best regards, The Example Store team. Still need help? Let us know.

Quickchat AI against a shared support mailbox

Capability Quickchat AI from $0 /month AI replies on your domain Shared mailbox Manual replies
First reply The agent replies any time When someone is at their desk
Order status From Shopify, after number and email match Looked up by hand
Sender Your domain, name and signature Your domain
Handoff Summary and topic routing Forwarded or shared manually
Languages The customer’s own language Whoever is on shift
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Frequently Asked Questions

No. You forward your existing support address to the dedicated address Quickchat AI provides, so customers keep writing to the address they already use.
Yes, after you add the provided DNS records and verify the domain. You can also set a sender name and a signature.
Your team continues the conversation from your own inbox. The agent’s handoff includes an AI summary, and you can hand the conversation back to the agent afterwards.
The agent answers questions about your policy from your knowledge base and hands the request to your team. It does not process returns or refunds.
There is a permanent free plan with 50 AI credits a month and one seat. Paid plans start at $9 a month, and one reply on the default model uses one credit.

Got more questions? Contact us

Related reading

  1. How order tracking bots work
  2. Building a chatbot knowledge base
Starting at $0/month

Let AI reply to your support emails

Install the app, forward your support address and send it a test email about an order.

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  • Free plan, no credit card
  • Installs from your Shopify admin
  • No training on your data
  • Human handoff included