AI chatbot for Shopify FAQs

The agent answers shipping, sizing and store-policy questions from your own pages and blog posts, shows the sources behind each answer and passes anything it cannot settle to your team.

Start for free

No credit card · Live the same day

Works with Shopify

Quickchat AI

Typically replies in seconds
  • Hi there 👋 What can I help you with today?
Ask anything...
“Quickchat AI has dramatically improved our customer engagement by ensuring we are always available, regardless of time zones.”
Nicolás Lacayo
Customer Support Director, Novuskills

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Used by

Dale CarnegieDentsuSauceFuture MindMooveGov+Ikhokha

Answers from your own pages.
The sources are visible, and exceptions reach a person.

Sunday 23:48

How long does shipping take?

Replied by AI

Questions answered on any channel. Shoppers ask on the store, in WhatsApp or by email and get the same answer from one knowledge base.

Handed over with a summary

Exceptions go to a person. Anything outside your pages, such as damaged parcels, returns and complaints, reaches your team with the conversation attached.

One inbox

Fits the tools you have. Connect Zendesk, Intercom or HubSpot alongside the shared inbox, or keep everything in Quickchat AI.

Built for repeat questions.
Your pages, your wording, your team.

Answers

Shipping, sizing and policy questions. The agent answers from the pages you point it at.

You can scrape a single page, several pages, a sitemap or the whole site, with scheduled re-sync so edits to your policies reach the agent. Shopify products, blogs and shop info can be imported as knowledge-base articles, and files, plain text and YouTube are also supported. Store country and language are passed to the agent, and “Why the AI said that” shows which sources were behind an answer.

  • Single page, sitemap or whole site
  • Scheduled re-sync of your pages
  • Sources shown behind each answer

Website chat

How long does shipping take?

Searched your store pages

Standard shipping takes 3 to 5 business days, according to your shipping page.

Why the AI said that

Source
Shipping policy page
Type
Website scrape

And what is the return window?

Searched your store pages

You can return items within 30 days of delivery, as set out on your returns page.

Exceptions

A person for the cases that need one. Damaged parcels, returns and refunds stay with your team.

You decide when the agent hands over: a rule you describe, a keyword, or its own judgement. The person who picks up sees an AI summary, and conversations can be routed to teammates by topic. Outside working hours the shopper gets a separate message, and the chat waits in the shared inbox. Returns and refunds are handled by your team, because there is no automated returns flow.

  • Handoff by rule, keyword or judgement
  • Routing by topic with an AI summary
  • Working hours and out-of-hours message

Website chat

My lamp arrived broken.

I am sorry about that. I am passing this to the support team so they can decide on next steps.

Handed to Support

AI summary for your team

  • Customer reports a lamp arrived broken
  • Needs a decision on replacement or refund

Our team is offline right now. They will reply here when they are back in the morning.

Channels

One set of answers everywhere. The store widget, WhatsApp, Instagram, Messenger, Telegram, Slack and email use the same knowledge base.

The widget goes live through a theme app embed block that you enable in the theme editor, and it works with Online Store 2.0 themes. Email connects through a forwarding address, with replies sent from your own verified domain. Zendesk, Intercom and HubSpot can be connected if your team already works there.

  • Theme app embed for the widget
  • Email replies from your own domain
  • Zendesk, Intercom and HubSpot

Email

Which size is the linen overshirt for 178 cm?

Searched the knowledge base

Hi Sam, size M fits most people around 178 cm. The full size guide is at example-store.com/size-guide

Sent from your own domain

Quickchat AI against a static FAQ page

Capability Quickchat AI from $0 /month Built for Shopify support FAQ page Static questions and answers
Asking Free-text questions in chat Scan the page for a match
Upkeep Re-syncs from your pages Edited by hand
Trust Sources shown for each answer One fixed answer
Exceptions Handoff with a summary Contact form
Languages The shopper’s own language Languages you write
Start for free

Frequently Asked Questions

From your knowledge base. You can scrape your store pages (single page, multiple pages, sitemap or the whole site) with scheduled re-sync, import Shopify products and blogs, or upload files and text.
Yes. “Why the AI said that” shows the sources behind a reply, so you can find which page to correct when an answer is wrong.
It can hand the conversation to your team, using rules you describe, keywords or its own judgement. The person who picks up sees an AI summary and replies from the shared inbox.
No. It explains your returns policy from your pages and hands the request to your team. It does not issue refunds or create return labels.
There is a permanent free plan with 50 AI credits a month. Paid plans start at $9 a month, and one reply on the default model uses one credit.

Got more questions? Contact us

Related reading

  1. How to build a chatbot knowledge base
  2. What an ecommerce chatbot can handle
Starting at $0/month

Put an FAQ chatbot on your Shopify store

Install the app, import your pages and ask it about shipping, sizing or returns.

Start for free Talk to us
  • Free plan, no credit card
  • Installs from your Shopify admin
  • No training on your data
  • Human handoff included