Some questions fall beyond your AI Agent's ability, for instance questions outside the scope of the Knowledge Base. The Human Handoff feature recognizes those cases and automatically passes them onto your Human Agents.
Auto-detection when human is needed
AI is aware that it is not capable of answering specific questions and can feel user frustrations.
Agents' Working Hours
Specify your Agents' working hours and what information should be provided to the user who cannot be handed off to a Human Agent outside working hours.
AI Summary
Each conversation ending in Human Handoff will be summarized with a note to provide context for the Human Agent to seamlessly continue.
AI-generated reports inform you how to improve your Knowledge Base to stay up-to-date with your customers' questions and give them the most accurate answers.
