Free interactive tool

Chatbot ROI, with explicit assumptions.

Separate freed support capacity from cash savings. Model setup and ongoing costs, compare billing rules, and share your assumptions. No email required.

Support workload

Every starting value is an illustration. Replace it with your own measured workload and costs.

3,000

Use one consistent conversation definition across channels.

50%

Use a reviewed sample with a defined follow-up period. A reported resolution or a missing handoff alone does not prove the issue was solved.

The 90% shortcut is an assumption to test, not a Quickchat AI average or forecast.

$5.00

Divide relevant fully loaded support cost by handled conversations. This values capacity; it does not establish an avoidable cash cost.

Financial assumptions
0%

Starts at 0%. Increase only for a documented reduction, such as outsourced tickets or overtime you will no longer pay for. Redeployed salaried time remains capacity.

Use your quote or invoice. The $1,000 starting value illustrates Quickchat AI Enterprise’s minimum at its starting rate; this field does not automatically follow the resolution slider.

Include added platform fees and additional cash spending on maintenance or review. Exclude unchanged payroll and opportunity cost. Starts at $0.

Enter additional cash spending on integration, preparation and training. Keep existing salaried time separate. Starts at $0; setup is not assumed to be free.

Compare billing assumptions below

Estimated monthly net cash change

-$1,000

Spending reduction minus AI and other ongoing costs. Negative means additional spending.

Freed support capacity value per month
$7,500
Expected verified resolutions per month
1,500
Modeled spending reduction per month
$0
First 12 months: net cash change, including setup
-$12,000
12-month cash ROI
-100%
Simple setup payback
Not reached at this monthly cash change
Support cost today$15,000
Modeled ongoing cost with AI$16,000

Ongoing cost excludes one-time setup. This scenario reduces spending by $0.00 per $1 of first-year investment, before subtracting that investment.

Includes your inputs, unrounded results, billing assumptions and a link to reopen this scenario. This is a snapshot; editing spreadsheet cells does not recalculate it.

Create an account to test your workloadCompare plans and commercial-use terms

Compare billing assumptions

Public USD prices checked November 5, 2026. Each provider defines a chargeable unit differently. Enter separate counts from its contract or invoice; these counts do not follow the verified-resolution slider. Equal counts do not imply equal quality or coverage.

Quickchat AI Enterprise

Reported resolution includes confirmed and assumed outcomes. Check the signed contract; self-service reply credits are a separate model.

From $1,000/month

Starting at $0.50 per resolution, with a 2,000-resolution monthly minimum. Illustration: max(2,000, count) × $0.50. Your custom quote can differ.

Quickchat AI pricing and definitions

Fin with an external helpdesk

Can include configured Procedure handoffs. Keep this count separate from independently verified resolutions.

$1,485/month

$49 includes 50 resolutions, then $0.99 per additional outcome. Unused included resolutions do not roll over. External helpdesk and other costs are additional.

Fin pricing and outcome rules

Zendesk AI agents

Enter only units chargeable under the account’s applicable resolution tier. Base plans, included allowances and commitments vary.

Variable usage: $2,250 at $1.50, or $3,000 at $2

Published committed and pay-as-you-go rates. These are usage calculations, not total monthly quotes; add the base plan and any contractual minimum. Unused commitments may still be billed.

Zendesk pricingZendesk resolution tiers

Salesforce Agentforce Conversations

Use the Conversations SKU definition for the channel. A billable window need not equal a support issue or a successful resolution.

$6,000 in conversation charges

Assumes 3,000 billable conversation windows at $2 each. This SKU charges by conversation, regardless of the verified-resolution rate. Other platform costs are excluded; Flex Credits and other SKUs have different rules.

Salesforce Agentforce pricing

The AI budget changes only when you edit it or select an estimate above. Add omitted fees to your budget or other monthly costs without double-counting. Taxes, currency conversion and negotiated terms are not modeled. See the AI agent pricing guide for a contract comparison checklist.

How the math works

Use measured inputs from a pilot and a quote that matches your workload. The model holds each monthly assumption constant for 12 months and separates these quantities:

  • Capacity value = monthly conversations × independently verified resolution rate × human handling cost.
  • Spending reduction = capacity value × the share you can convert into lower spending.
  • Monthly net cash change = spending reduction − AI budget − other incremental monthly costs.
  • First-year net cash change = monthly net cash change × 12 − one-time setup.
  • 12-month cash ROI = first-year net cash change ÷ (12 months of incremental ongoing costs + setup) × 100.
  • Simple setup payback = setup ÷ positive monthly net cash change. Zero or negative monthly net change does not repay setup in this model.

Capacity can be valuable even when payroll stays the same. Keep that value separate from a cash-return claim. Enter additional cash spending on integration, review and platform fees; exclude unchanged payroll and opportunity cost. Avoid counting a fee twice. The model excludes ramp-up, taxes, discounting and revenue changes, and does not establish that the AI caused an observed change. Read the guides on calculating chatbot ROI, chatbot costs and verifying support outcomes for the measurement workflow.

Frequently asked questions

It values independently verified AI resolutions at your human handling cost, then applies the share of that capacity value that you expect to convert into an actual spending reduction. Monthly net cash change subtracts AI and other ongoing costs. The first-year result also subtracts one-time setup cash costs. Ongoing and setup cost fields include additional cash spending, not unchanged payroll or opportunity cost. All starting values are illustrations, not forecasts.
Estimate it from a reviewed sample of your own workload, with a defined follow-up period for the same issue. Keep reported resolutions, independently verified resolutions, handoffs and unknown outcomes separate. The 90% shortcut is a scenario to test, not a Quickchat AI average.
Freed salaried time can create useful capacity without reducing spending. Enter an avoidable cost share only when you can document a spending change, such as lower outsourced ticket charges or reduced overtime. The calculator starts that share at zero and shows capacity value separately.
The main result uses an editable monthly AI budget. The comparison below uses separate provider-specific billing counts: Quickchat AI Enterprise starts at $0.50 per resolution with a 2,000-resolution monthly minimum; Fin with an external helpdesk has a $49 base including 50 resolutions, then $0.99 per additional outcome. Zendesk base plans, allowances and commitments must be added to its usage illustration. Salesforce Conversations charges $2 per billable conversation, not per verified resolution. Public prices were checked November 5, 2026; use your own contract for a decision.
First-year cash ROI is 12 months of modeled spending reductions, minus 12 months of incremental ongoing costs and setup, divided by those same investment costs. It is undefined if investment cost is zero. Simple setup payback divides setup cost by positive monthly net cash change. If monthly net cash change is zero or negative, payback is not reached in this constant-month model. Ramp-up, taxes, discounting and revenue effects are not modeled.
New links preserve every workload, financial and vendor-count assumption. Older links still restore their volume, resolution-rate and human-cost inputs, then use the current model and defaults for newly added fields. Review those assumptions before comparing an older estimate. Links contain the figures you enter, so share only numbers you are comfortable putting in a URL.

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From estimate to evidence

Test the assumptions on your workload

Create an account, test your knowledge base and review the replies. Check the pricing page for commercial-use terms before running a business pilot.

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