How it works
How the agent resolves a conversation
Every answer is grounded in your connected systems, reasoned step by step, and closed with the actions that resolve it.
Sources
Knowledge base
Returns Policy.pdf
Shopify
Order #4823
Stripe
Payment record
Helpdesk
Customer history
AI Reasoning
I want a refund for order #4823
Intent · reasoning
Refund request.
Order verified · within 30-day policy
Resolution
Resolved
Reply sent
Refunded $89.40. Confirmation sent to your email.
Returns Policy.pdf · p.4
Resolved
Action taken
Refund issued to the original payment method.
$89.40 · Stripe
Resolved
Case closed
Tagged and archived with no human escalation.
Synced to Zendesk