AI in Ecommerce
AI is entering the world of Ecommerce in big ways through hyper-personalization, conversational commerce, and multimodal discovery. User behavior shifts through increased use of tools such as ChatGPT. Detailed, conversational queries are replacing keyword-based search as the first step of the customer journey.
The partnership
Quickchat AI partners with Klarna to open up new ways of helping merchants navigate the new AI Ecommerce landscape. Ecommerce stores vary widely in their readiness to onboard new technologies and see real returns on investment. From adapting business processes to preparing data sources for AI systems, a number of critical steps must be taken to translate customer insights into business value.
“We are happy to partner with Quickchat AI to work together on bringing AI solutions to Klarna’s merchants in the CEE region and globally. Well-integrated and ROI-focused implementations of AI will be key to bringing value to end customers in the years to come.” Łukasz Dwulit, Head of CEE, Klarna
ROI-focused AI implementations
Quickchat AI’s expertise lies in their experience launching AI Agent systems that plug into existing businesses’ operations in three major ways:
- Upload business data and knowledge from existing systems to AI operations in real time. Data pipelines and new technologies such as MCPs allow Quickchat AI’s Agents to both scan thousands of internal documents in milliseconds and fetch pricing or stock information as transactions happen in real time.
- Fetch customer data from internal systems to hyper-personalize interactions. No two conversations with AI Agents should be the same. Quickchat AI allows for connecting user profiles directly to the modules driving the customized conversational experience.
- Feed AI-generated insights back to internal systems to drive results. Every user interaction with Quickchat AI’s Agents produces data points that are interpretable and can be translated into meaningful business actions, driving ROI.
“We are proud to be able to partner with Klarna to define the future of AI Ecommerce together. Our technology is ready to deeply integrate with thousands of merchants, bring hyper-personalized AI interactions, and feed data back into their business processes.” Dominik Posmyk, Co-Founder & CEO, Quickchat AI
Consult Quickchat AI’s experts
Are you an Ecommerce leader interested in learning more about bringing data-driven AI interactions to your business? Book a call with a Quickchat AI expert to plan out your roadmap and see what is possible for you in the short- and long-term.