1. AI Guidelines: Taking Conversations to the Next Level
Empower your AI Agent with even more personalized interactions! With our innovative AI Guidelines feature, you gain more control over the flow of conversations by providing short commands and instructions to your AI Assistant, shaping its responses according to your specific preferences.
Whether you want to give more guidance on conversation handling or instruct it on what to try to achieve or avoid, AI Guidelines provide you with the flexibility to fine-tune your AI Agent’s behavior to match your unique requirements.
Example AI Guidelines
Example conversation using AI Guidelines
2. New Knowledge Base Sources: Unleashing the Power of Information
Knowledge is the backbone of any successful AI Agent. That’s why we’ve expanded the possible set of sources of your Knowledge Base, giving your AI Agent access to even more information. Now, you can easily integrate knowledge from various sources, including:
- Intercom Articles: Bring in valuable information from your Intercom knowledge base effortlessly.
- PDF documents: Extract and utilize information from PDF documents to equip your AI Agent with extensive knowledge.
- URL/Website: Directly add knowledge from any URL or website, making your AI Agent a powerful source of information for customers.
Additionally, your Knowledge Base is now divided into separate sections (Articles) to make it better organized and more coherent.
Knowledge Base sources
3. Human Handoff: Achieving the Perfect Balance
While AI Agents can handle a wide range of customer inquiries, there are times when the human touch is irreplaceable. Our new Human Handoff feature allows for a smooth transition from AI to human agents when necessary.
If the AI Agent encounters a query it cannot resolve or if personalized assistance is required, the conversation seamlessly transfers to a human agent. This ensures that your customers always receive the best support possible.
4. Multilingual AI Agent: Breaking Language Barriers
Expanding your global reach is now easier than ever. Quickchat AI now supports Multilingual AI Agents. Activate the 2nd language option, and your AI Assistant will be able to communicate in multiple languages, enabling you to engage with diverse customer bases effortlessly. If you need support for more languages, our Sales Team is here to assist you: contact@quickchat.ai
Multilingual conversation
5. Other improvements
Link Priority: If your Knowledge Base includes links (URLs), the AI Assistant will strategically include them during conversations, providing quick access to external data sources, product pages, detailed pricing information, and more.
Links Priority setting
Reply Length Control: Tailor your AI Agent’s responses to match your preferred communication style. Control the average response length to strike the perfect balance between concise and detailed answers.
Reply Length Control
We can’t wait to see how these new features empower your AI Agent and make your customer interactions even more impressive. As always, our dedicated support team is ready to assist you with any questions or guidance you may need at support@quickchat.ai.
If you haven’t tried Quickchat’s AI Agent yet and want to find out more or have any questions, our Sales Team is here to help! Schedule a call with us to discover how our AI Agent can enhance your business: Schedule a Call.