Feature announcement: Sentiment Analysis

Bartek Kuban profile picture
Bartek Kuban

3/5/2025

2 min read

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We don’t need to convince anyone that your users’ feelings matter, but catching their emotions across countless chats isn’t easy.

Now live for all Quickchat AI users, Sentiment Analysis is here to help you do just that.

What is Sentiment Analysis

Sentiment Analysis taps into the users’ conversations with your AI Agent, analyzing each one to reveal emotions behind words — positive, neutral, or negative. Our AI does the heavy lifting, assigning one of three sentiments after every conversation.

It’s your window into what’s working, what’s not, and where to focus next.

Why it matters

It’s a simple yet powerful way to gauge how your users feel without reading every single message.

  • Spot the unhappy fast: Address dissatisfied users before small issues turn big.
  • See what’s working: See when your AI Agent leaves people smiling.
  • Pair it with Topics: Combine it with our other analytics feature, Topics, to dig deeper into what kind of issues make the users feel the way they do.

How to get started

You don’t need to do anything, the feature is already on!

In the Inbox, go to the conversation you want to analyze and see its sentiment in the right sidebar:

A screenshot Of Sentiment Analysis in the Quickchat AI interface

Dive in today and let us know what you think.

Got ideas or feedback?

Drop a line to Patryk, our Product Lead, at patryk@quickchat.ai. We can’t wait to hear how Sentiment Analysis helps you understand your customers better!