--- title: "Why Quickchat AI offers the best AI Agents for CX & Sales | Quickchat AI - AI Agents" description: "Higher resolution rate, lower cost, easier onboarding, and full transparency." source: https://quickchat.ai/why --- # Why Quickchat AI offers the best AI Agents for CX & Sales Higher resolution rate, lower cost, easier onboarding, and full transparency. On this page * [ Our Philosophy ](#philosophy) * [ Reliability ](#resolution-quality) * [ Pricing ](#pricing) * [ Customization ](#customization) * [ AI Actions ](#actions) * [ Traceability ](#traceability) * [ Integrations ](#integrations) * [ Security ](#security) * [ Comparison ](#comparison) * [ FAQ ](#faq) ### On this page * [ Our Philosophy ](#philosophy) * [ Reliability ](#resolution-quality) * [ Pricing ](#pricing) * [ Customization ](#customization) * [ AI Actions ](#actions) * [ Traceability ](#traceability) * [ Integrations ](#integrations) * [ Security ](#security) * [ Comparison ](#comparison) * [ FAQ ](#faq) ## Our Philosophy Performance without the enterprise bloat We built Quickchat AI because the current market forces you to choose between overpriced enterprise suites or simplistic, insecure wrappers. We believe you shouldn't have to compromise. Quickchat AI provides an enterprise-grade Conversational AI platform that gives you full control over your data and your agent's behavior. ### Built AI-first, from day one Quickchat AI is not a helpdesk or a live chat software with an AI wrapper. We are AI-first from inception, long before "AI support" and "AI Agents" became a category. * AI is the core system, not a plugin. * Decisions optimized for model behavior, cost, and observability. * No legacy workflows, no ticket-first constraints. ## Reliability ### Highest resolution rate Our proprietary Retrieval-Augmented Generation and reranking systems use advanced data modelling to ensure your AI stays grounded in your knowledge base. Optimized for real-world use cases, not artificial benchmarks. * Grounded in Facts: AI retrieves specific facts from your documents, websites, or external sources before generating a response. * Outperforms Giants: We consistently achieve an over 10 percentage points higher resolution rate than Intercom's Fin when tested on the same data. ## Pricing ### Low & scalable outcome-based pricing We believe you should only pay for results and do not be overcharged by our competitors. * $0.50 per resolution: **50%** cheaper than Intercom Fin or HubSpot Breeze and **75%** cheaper than Agentforce (Salesforce). * Predictable Growth: No massive upfront capital expenditure. Scale your costs with your success. ## Customization ### Deepest customization on the market Quickchat AI gives you full control over the prompt and conversation flow, without needing to write code. Define exactly how the AI speaks and behaves. * Fully customized system prompt and behavior. * Control tone, personality, and creativity. * Define rules, guardrails, and escalation logic. * Design different rules for different conversation types. ## AI Actions ### Agents that can act, not just answer Quickchat AI Agents go beyond Q&A. You can build AI actions from a prompt and connect them to other systems via biult-in integrations, APIs or MCPs. * Prompt to AI Actions: Describe an AI action and watch how Quickchat AI builds it for you. * Connect any API or MCP: Integrate with any tool that exposes an API or MCP to trigger real actions. * Connect your CRM to collect and qualify leads, schedule calls and help your clients on autopilot. * Escalate to a human when AI's confidence drops. ## Traceability ### Know why every answer happened Open any resolved conversation and see the sources, reasoning steps, guidelines, and API actions that shaped the reply. Support teams can audit decisions, fix weak content, and improve automation with evidence instead of guesswork. * Analyze how every AI answer was generated. * Track the exact sources, logic, and actions behind every answer. ## Integrations ### No migration needed, connect today Our AI is channel-agnostic. No migration. No lock-in. Plug AI into the tools you already use. * No migration needed: Connect to your current workflows and watch how it performs in real-time. * Works everywhere: Website, Slack, WhatsApp, Zendesk, Intercom, HubSpot, Telegram, Discord, Messenger. * Lower AI costs, higher resolutions: Save from day one with smarter automation ## Security ### Enterprise-grade security & trust Built for speed and strict enterprise security requirements. Ready for regulated industries and large enterprises from day one. * Configurable: Choose your LLM, server location, and encryption options. * Privacy by default: We do not train LLM on customer data nor share them with external parties. Personal data is scrubbed before LLM processing. All data is encrypted at rest and in transit. * Global compliance: We are compliant with GDPR and other privacy regulations. Perform periodic audits and security reviews. Passed numerous penetration tests and enterprise security audits. [ Contact us to learn more ](https://quickchat.ai/contact) ## Comparison ### Quickchat AI vs. The Alternatives | Feature | Quickchat AI | Others | | -------------------- | ----------------------------------------- | ---------------------------------- | | Resolution Rate | \>80% | \~70% | | Pricing | From $0.50/resolution | $1-2/resolution | | AI Customization | Deep control over tone, creativity, rules | Limited presets, low customization | | Knowledge Management | Proprietary RAG with sharded KB | Simple KB search | | Transparency | Full visibility & source tracking | Black box | | Security | Enterprise-grade | Varies | | Deployment | No-code, live in days | No-code, live in days | | Integrations | All major channels | Single ecosystem | > “Quickchat AI has been a rock-solid partner... their solution is robust and highly customizable... to say their support team is responsive is an understatement.” Roberto , Senior Team Lead, Fortune 500 company Still waiting for approval to use the logo and company name. Until then, let's just say Brad Pitt's F1 character had a pretty nice name 😉 9,000+ AI Agents created 100% Enterprise retention \>80% Solved by AI ## Frequently Asked Questions ### How does Quickchat AI prevent wrong or hallucinated answers? Quickchat AI is designed to systematically reduce hallucinations through several built-in modules: Advanced Knowledge Retrieval (RAG with a custom Reranker), Why AI Said That for full traceability, AI Guidelines for behavioral guardrails, and Knowledge Quality Monitoring for continuous improvement. ### Can I see where an AI answer comes from? Yes. Our proprietary Why AI Said That feature provides deep insights into why AI responded the way it did and how to steer it better in the future. It allows teams to understand exactly which documents or data points influenced each answer and improve accuracy over time. ### What happens when the AI is unsure or the topic is sensitive? You choose what happens: Safe response mode (acknowledge uncertainty), Controlled refusal (politely decline to answer), Structured clarification (ask follow-up questions), or optional Human Handoff with full conversation summary. ### Do I need to migrate from my current helpdesk? No migration needed. Quickchat AI is an API-first platform that works with your existing helpdesk and channels. Keep Zendesk, Intercom, HubSpot, and your current workflows while adding AI automation. ### What security certifications do you have? Quickchat AI is enterprise-ready with model, hosting, and data control options. We offer automatic PII scrubbing, zero data sharing, and compliance with GDP and other privacy regulations. Got more questions? [ Contact us ](https://quickchat.ai/contact) ### Ready to get started? Join thousands of teams who already transformed their customer service with Quickchat AI. [ Start for free ](https://app.quickchat.ai/register "Start for free") [ Book a demo ](https://quickchat.ai/contact)