--- title: "WhatsApp AI Chatbot for Shopify Stores | Quickchat AI - AI Agents" description: "An AI agent for your Shopify store on WhatsApp. It answers product questions, checks order status, sends template messages and shares one inbox with your team." source: https://quickchat.ai/whatsapp-ai-chatbot-for-shopify --- # WhatsApp AI chatbot for Shopify Shoppers message your WhatsApp number and get answers about products and orders from your store. Your team sees every conversation in the same inbox as your website chat. [ Start for free ](https://app.quickchat.ai/register "Start for free") [ Talk to us ](https://quickchat.ai/contact) No credit card · Live the same day Works with ![Shopify](https://quickchat.ai/_astro/shopify-logo.BytzEcY6_Z236pyR.webp) * [ ![](https://quickchat.ai/integrations/chatgpt.svg) ](https://quickchat.ai/chatgpt) * [ ![](https://quickchat.ai/integrations/claude.svg) ](https://quickchat.ai/claude) * [ ](https://quickchat.ai/ai-for-whatsapp) * [ ](https://quickchat.ai/messenger) * [ ](https://quickchat.ai/instagram) Quickchat AI Typically replies in seconds * Hi there 👋 What can I help you with today? Ask anything... > “Quickchat AI has dramatically improved our customer engagement by ensuring we are always available, regardless of time zones.” Nicolás Lacayo Customer Support Director, Novuskills Nicolás Lacayo Ron Owston Roberto Trusted by ![Y Combinator](https://quickchat.ai/_astro/YCombinator_logo.By0UvQdr.svg) ![Google](https://quickchat.ai/_astro/Google_logo.BRBNTFVn.svg) ![OpenAI](https://quickchat.ai/_astro/OpenAI_logo.CMLYgIUG.svg) ![Klarna](https://quickchat.ai/_astro/Klarna_logo.g6DOaOXa.svg) Used by ![Dale Carnegie](https://quickchat.ai/_astro/DaleCarnegie_logo.BSpnTeqs.svg)![Dentsu](https://quickchat.ai/_astro/Dentsu_logo.Bmj__hb9.svg)![Sauce](https://quickchat.ai/_astro/sauce.BYl64kUQ.svg)![Future Mind](https://quickchat.ai/_astro/FutureMind_logo.Dkytq8h4.svg)![Moove](https://quickchat.ai/_astro/moove.Cqg7sbdk.svg)![Gov+](https://quickchat.ai/_astro/gov_.cr1AjrUc.svg)![Ikhokha](https://quickchat.ai/_astro/ikhokha.CchEa64h.svg) ## Answers where your customers already message. Same store data as your website chat, delivered on WhatsApp. Sunday 23:48 Where is my order? Replied by AI Questions answered on WhatsApp. Product, shipping and order questions get a reply from the agent, using your catalog, policies and live order data. Template Hi Sara, here is the link you asked for. Open link Template messages when you reach out first. WhatsApp message templates can be sent to a list of contacts in bulk. Replies come back into the same inbox as every other conversation. Handed over with a summary Your team picks up when needed. Returns, refunds and edge cases go to a person, with the conversation and an AI summary already attached. ## Built for WhatsApp support on Shopify. Product answers, order status and templates in one inbox. Capabilities [ Order status on WhatsApp ](#order-support)[ Templates and bulk sends ](#whatsapp-outbound)[ One shared inbox ](#integrations) ### Order status on WhatsApp The same check as on your website. The agent asks for an order number and the email on the order, then returns status and tracking. The “Check order status” action added when you install the Shopify app works on every channel. Both the order number and the email must match before anything is returned. The reply contains fulfillment status, carrier, tracking number and link, and the estimated or delivered date. Totals, line items and customer data are filtered out. * Fulfillment status and carrier * Tracking link in the chat * Number and email must match WhatsApp Has my jacket shipped yet? I can check that. What is the order number and the email address on the order? #4821, ana@example.com Matched order number and email Your order has shipped. Tracking link and estimated delivery are below. Order#4821DHL Express OrderedIn transitDelivered Estimated delivery**Thu, Oct 9**Track ### Templates and bulk sends Start the conversation with an approved template. WhatsApp only allows a business to message first with a template, and Quickchat AI sends them in bulk. You create message templates, choose a list of contacts and send. When a contact replies, the conversation opens in your inbox and the agent can answer it. Template review and delivery rules are set by WhatsApp, so the wording and timing of what you send still follow its policies. Connecting a number uses WhatsApp’s embedded signup from your Quickchat AI dashboard. * Message templates * Bulk sends to a contact list * Replies land in the inbox WhatsApp Template sent to contact list Hi Sam, the autumn collection is live. Reply here if you want help choosing a size. Is the grey coat still in M? Searched the catalog Yes, the grey wool coat is available in M for $120\. Link: shop.example.com/coat-grey ### One shared inbox WhatsApp next to your other channels. Every conversation lands in one inbox with the same filters, assignments and history. The inbox splits conversations into Open, Unassigned, AI Agent and Resolved. Your team can assign a chat, take it over from the agent, hand it back, resolve or reopen it, and translate messages. Voice messages and files from shoppers are supported. The same agent and knowledge base also answer on your website, Instagram, Messenger and email. * Assign, take over and hand back * Voice messages and files * Website, Instagram, Messenger, email Shared inbox Can I change the delivery address? Handed to Support Handoff summary * WhatsApp, order #4821 * Wants to change delivery address * Agent cannot edit orders Assigned to Maria Handed back to AI ## Quickchat AI against the WhatsApp Business app alone Capability ![Quickchat AI](https://quickchat.ai/quickchatai_logo.svg) from $0 /month AI agent plus shared inbox WhatsApp Business app Manual replies on a phone Out-of-hours replies The agent answers any time Away message only Order status From Shopify, after number and email match Looked up by hand Template sends Bulk sends to a contact list Sent one chat at a time Team access Shared inbox with assignment A single phone or linked devices Languages The shopper’s own language Whoever is on shift [ Start for free ](https://app.quickchat.ai/register "Start for free") ## Frequently Asked Questions ### How do I connect WhatsApp? From the Quickchat AI dashboard you connect a WhatsApp number through WhatsApp’s embedded signup. It requires a WhatsApp Business account, and the steps follow Meta’s requirements. The guide linked below walks through the process. ### Can it send product cards on WhatsApp? On WhatsApp the agent replies with product names, prices and links. Product cards with images and prices are shown in the website widget. ### Can I send marketing messages to customers? You can send WhatsApp message templates to a list of contacts in bulk. Templates and who you may message are governed by WhatsApp’s own policies, including opt-in requirements. ### What happens with returns and refunds? The agent answers questions about your policy from your knowledge base and hands the request to your team. It does not process returns or refunds. ### What does it cost? There is a permanent free plan with 50 AI credits a month and one seat. Paid plans start at $9 a month, and one reply on the default model uses one credit. Got more questions? [ Contact us ](https://quickchat.ai/contact) ## Related reading 1. [ Create an AI bot for WhatsApp ](https://quickchat.ai/post/create-ai-bot-for-whatsapp) 2. [ WhatsApp AI chatbots for business ](https://quickchat.ai/post/whatsapp-ai-chatbot-for-business) Starting at $0/month ## Answer your Shopify customers on WhatsApp Install the app, connect a WhatsApp number and send the agent a product question. [ Start for free ](https://app.quickchat.ai/register "Start for free") [ Talk to us ](https://quickchat.ai/contact "Talk to us") * Free plan, no credit card * Installs from your Shopify admin * No training on your data * Human handoff included Quickchat AI