---
title: "Feature announcement: Sentiment Analysis"
pubDate: 2025-03-05
description: "Your users aren’t just talking — they’re feeling. Now you can see what, clearly."
author:
    name: 'Bartek Kuban'
    image: '/blog-assets/authors/bartlomiej_kuban.webp'
image:
    url: '/blog-assets/posts/sentiment_bg.jpg'
    alt: "Background image for Feature announcement: Sentiment Analysis"
tags: ['product']
---

We don’t need to convince anyone that your users’ feelings matter, but
catching their emotions across countless chats isn’t easy.

Now live for all Quickchat AI users, **Sentiment Analysis** is here to help
you do just that.

## What is Sentiment Analysis

Sentiment Analysis taps into the users’ conversations with your AI Agent,
analyzing each one to reveal emotions behind words — positive, neutral, or
negative. Our AI does the heavy lifting, assigning one of three sentiments
after every conversation.

It’s your window into what’s working, what’s not, and where to focus next.

## Why it matters

It’s a simple yet powerful way to gauge how your users feel without reading
every single message.

  * **Spot the unhappy fast:** Address dissatisfied users before small issues turn big.
  * **See what’s working:** See when your AI Agent leaves people smiling.
  * **Pair it with Topics:** Combine it with our other analytics feature, [Topics](https://www.quickchat.ai/post/feature-announcement-topics), to dig deeper into what kind of issues make the users feel the way they do.

## How to get started

You don’t need to do anything, the feature is already on!

In the Inbox, go to the conversation you want to analyze and see its sentiment
in the right sidebar:

![A screenshot Of Sentiment Analysis in the Quickchat AI interface](../../assets/blog/posts/sentiment/sentiment_img1.jpeg)

Dive in today and let us know what you think.

Got ideas or feedback?

Drop a line to Patryk, our Product Lead, at
[patryk@quickchat.ai](mailto:patryk@quickchat.ai). We can’t wait to hear how
Sentiment Analysis helps you understand your customers better!