---
title: "Feature announcement: Conversation Outcome"
pubDate: 2025-03-28
description: "If every support chat tells a story, you should know how it ends."
author:
    name: 'Bartek Kuban'
    image: '/blog-assets/authors/bartlomiej_kuban.webp'
image:
    url: '/blog-assets/posts/outcome_bg.jpg'
    alt: "Thumbnail for Feature announcement: Conversation Outcome"
tags: ['product']
---

If every support chat tells a story, you should know how it ends.

Support conversations can be messy. Some are short and clear, others spiral
across multiple replies, topics, and tones. When you’re managing dozens (or
thousands) of them, figuring out which ones actually got somewhere — and which
ones didn’t — takes time.

You end up sifting through transcripts just to answer one key question:

Do we still need to do something here, or is this sorted?

That’s exactly what **Conversation Outcome** solves.

## What is Conversation Outcome

Conversation Outcome automatically tells you whether a chat ended with a
**Resolved** or **Unresolved** outcome. No guesswork, no digging — just a
quick, clear answer on how each conversation wraps up and whether it requires
human attention.

Perfect for staying on top of what matters, especially when things get busy.

## How to use it

You’ll find the Outcome inside any conversation.

Here’s how to check it:

  1. Go to your **Inbox**
  2. Click the conversation you want to review
  3. On the right sidebar, open the **Details** tab
  4. Under the **Insights** section, you’ll see the **Outcome**

![Conversation Outcome](../../assets/blog/posts/conversationOutcome/1_Outcome.jpg)

You’ll see one of two values:

  * **Resolved** – the issue was successfully handled  
  
  * **Unresolved** – the issue wasn’t fully addressed and might require a follow-up from your team

**Conversation Outcome is available to all users on the Professional plan and
higher.**

If you’re on the right plan, the Outcome is generated automatically. No setup
needed.

[Check out your account](https://app.quickchat.ai/) now and start using it
today!