--- title: "Instagram DM AI Chatbot for Shopify Stores | Quickchat AI - AI Agents" description: "An AI agent that replies to Instagram DMs for your Shopify store. It answers questions about products, sizes and shipping and passes harder requests to your team." source: https://quickchat.ai/instagram-ai-chatbot-for-shopify --- # Instagram DM AI chatbot for Shopify Shoppers who find a product in a post or story send a DM. The agent answers from your live catalog and store policies, and your team handles what it passes on. [ Start for free ](https://app.quickchat.ai/register "Start for free") [ Talk to us ](https://quickchat.ai/contact) No credit card · Live the same day Works with ![Shopify](https://quickchat.ai/_astro/shopify-logo.BytzEcY6_Z236pyR.webp) * [ ![](https://quickchat.ai/integrations/chatgpt.svg) ](https://quickchat.ai/chatgpt) * [ ![](https://quickchat.ai/integrations/claude.svg) ](https://quickchat.ai/claude) * [ ](https://quickchat.ai/ai-for-whatsapp) * [ ](https://quickchat.ai/messenger) * [ ](https://quickchat.ai/instagram) Quickchat AI Typically replies in seconds * Hi there 👋 What can I help you with today? Ask anything... > “Quickchat AI has dramatically improved our customer engagement by ensuring we are always available, regardless of time zones.” Nicolás Lacayo Customer Support Director, Novuskills Nicolás Lacayo Ron Owston Roberto Trusted by ![Y Combinator](https://quickchat.ai/_astro/YCombinator_logo.By0UvQdr.svg) ![Google](https://quickchat.ai/_astro/Google_logo.BRBNTFVn.svg) ![OpenAI](https://quickchat.ai/_astro/OpenAI_logo.CMLYgIUG.svg) ![Klarna](https://quickchat.ai/_astro/Klarna_logo.g6DOaOXa.svg) Used by ![Dale Carnegie](https://quickchat.ai/_astro/DaleCarnegie_logo.BSpnTeqs.svg)![Dentsu](https://quickchat.ai/_astro/Dentsu_logo.Bmj__hb9.svg)![Sauce](https://quickchat.ai/_astro/sauce.BYl64kUQ.svg)![Future Mind](https://quickchat.ai/_astro/FutureMind_logo.Dkytq8h4.svg)![Moove](https://quickchat.ai/_astro/moove.Cqg7sbdk.svg)![Gov+](https://quickchat.ai/_astro/gov_.cr1AjrUc.svg)![Ikhokha](https://quickchat.ai/_astro/ikhokha.CchEa64h.svg) ## Reply to the DM while the shopper is still looking. Answers come from your live catalog and your own policies. waterproof jacket $129 Product answers in the DM. The agent searches your store through Shopify’s storefront and replies with product names, prices and links. Sunday 23:48 Is the sand mug in stock? Replied by AI Every DM gets a reply. Questions that arrive after posting a story or running a campaign are answered by the agent, including at night and on weekends. Handed over with a summary Complex requests go to a person. Returns, complaints and anything outside your knowledge base reach your team with the conversation attached. ## Built for Instagram DMs on a Shopify store. Product search, policies and handoff in one inbox. Capabilities [ Product questions ](#recommendations)[ Instagram inbox ](#inbound)[ One agent, every channel ](#integrations) ### Product questions Searched live against your store. The agent looks products up in Shopify when asked, so prices and availability match the storefront. Catalog search, product lookup and product details go through Shopify’s storefront rather than a stored copy. In Instagram DMs the agent replies with product names, prices and links. You can also import your products, blog posts and shop info into the knowledge base, so questions about materials, care or sizing are answered from your own content. * Live search against your store * Names, prices and links * Products, blogs and shop info imported Instagram Saw the sand mug in your story. Price? Searched the catalog The sand mug is $24 and in stock. Link: shop.example.com/sand-mug Is it dishwasher safe? Searched shop knowledge Yes, the stoneware glaze is dishwasher safe, according to the care notes on the product page. ### Instagram inbox DMs sit next to your other channels. Conversations from Instagram appear in the same inbox as your website and WhatsApp chats. Connect your Instagram account to the Quickchat AI dashboard and the agent answers incoming DMs. Your team sees them in the shared inbox under Open, Unassigned, AI Agent and Resolved. Store country and language are passed to the agent, and conversations can be translated for your team. Idle chats are closed by the AI after 20 minutes by default, and you can change this for each channel. * Shared inbox across channels * Conversation translation * Auto-close time per channel Instagram Do you ship to Canada? Yes, we ship to Canada. Standard delivery is listed at checkout once you enter your address. Translated for the team Perfect, thanks! Closed after 20 min idle ### One agent, every channel Instagram is one of several channels. The same agent and knowledge base also answer on your website, WhatsApp, Messenger and email. You write instructions and add knowledge once, and each channel you connect uses them. Instagram DMs, Messenger, WhatsApp, Telegram, Slack and email are supported, along with Zendesk, Intercom and HubSpot. When the agent hands over a chat, your team replies from the inbox and can hand the conversation back to the agent afterwards. * One knowledge base for all channels * Instagram, Messenger, WhatsApp, email * Take over and hand back to AI Shared inbox Is the wool coat in stock? Searched the catalog Yes, the wool coat is available in M and L. Link: shop.example.com/coat Same answer on WhatsApp too? Same knowledge base, any channel ## Quickchat AI against answering Instagram DMs by hand Capability ![Quickchat AI](https://quickchat.ai/quickchatai_logo.svg) from $0 /month AI agent connected to Shopify Manual replies Native Instagram inbox Availability Every hour, every timezone When someone is online Product lookup Live from your store Searched by hand Handoff To a teammate with a summary No context carried over Other channels Same inbox as web and WhatsApp Separate app Languages The shopper’s own language Whoever is on shift [ Start for free ](https://app.quickchat.ai/register "Start for free") ## Frequently Asked Questions ### Does it work with my Shopify theme? The website widget is added through a theme app embed block that you switch on in the theme editor, so it works with Online Store 2.0 themes. Instagram DMs are handled through your connected Instagram account and do not depend on your theme. ### Can it send product cards in Instagram? In DMs the agent replies with product names, prices and links. Product cards with images and prices are shown in the website widget. ### Can it check order status over Instagram? Yes. The “Check order status” action works on every channel. The shopper gives an order number and the email on the order, and both must match before status and tracking are returned. ### What about returns and refunds? The agent answers questions about your policy from your knowledge base and hands the request to your team. It does not process returns or refunds. ### What does it cost? There is a permanent free plan with 50 AI credits a month and one seat. Paid plans start at $9 a month, and one reply on the default model uses one credit. Got more questions? [ Contact us ](https://quickchat.ai/contact) ## Related reading 1. [ How product recommendation chatbots work ](https://quickchat.ai/post/product-recommendation-chatbot) 2. [ Add Quickchat AI to your Shopify store ](https://quickchat.ai/post/add-quickchat-to-shopify) Starting at $0/month ## Answer Instagram DMs for your Shopify store Install the app, connect Instagram and send the agent a question about one of your products. [ Start for free ](https://app.quickchat.ai/register "Start for free") [ Talk to us ](https://quickchat.ai/contact "Talk to us") * Free plan, no credit card * Installs from your Shopify admin * No training on your data * Human handoff included Quickchat AI