Studio Alma: WhatsApp Business auto reply tutorial kit

These are editable fictional examples, not a one-click Agent import.

Create three Knowledge Base articles using hours-and-location.txt, services-and-prices.txt and changes-and-concerns.txt. Use the filenames as a guide to the article titles. Paste main-prompt.txt into Identity > Main Prompt. Set Reply Length to Short.

Configure Human Handoff in the dashboard and verify the assignment in Inbox. Use simulation-messages.txt and evaluation-criteria.txt in Testing. Preview and Simulation use AI credits.

Connect an eligible number through the dashboard. To keep an existing WhatsApp Business app number, use the Coexistence option and complete Meta's primary-phone confirmation. A number that is not on WhatsApp has a separate setup option. Check actual delivery from another WhatsApp account.

No calendar or booking tool is connected by this kit. Replace the fictional facts before a business launch, and assign responsibility for human enquiries.

Follow the article to reply from Quickchat AI Inbox, manually assign the chat back to AI Agent, then send a new customer question. The separate four-quiet-hour automatic return applies to eligible Business app pauses, not Inbox replies. Its illustrated example is not a recorded conversation. Native greeting/away comparisons are optional. Capture the actual WhatsApp voice/photo replies separately. This kit contains test inputs and acceptance criteria, not a claim that your account has passed them.
