Saltmarsh Telegram chatbot tutorial kit

All business details are fictional. These files are editable recipes, not a one-click import.

1. Create Saltmarsh Group for the group and Saltmarsh Sailing School for private enquiries. Add saltmarsh-courses.txt and saltmarsh-policies.txt to both Agents as separate Knowledge Base articles and wait for Ready.
2. Paste group-main-prompt.txt into Saltmarsh Group > Identity > Main Prompt and main-prompt.txt into the private Saltmarsh Sailing School Agent.
3. In Saltmarsh Group > External Apps > Telegram, add the bot to your group, confirm the pending group and test its actual @username. Leave Human Handoff and AI Actions off on this group Agent. On the private Agent, turn on the Direct message link and open it in Telegram. Pin that private Agent link in the group. Do not connect the private Agent to a group.
4. For the optional enquiry Action, connect Google Sheets and modify its generated action using action-recipe.json. Keep the generated URL and authorization placeholder. Replace the Leads header with the five specified columns and insert the Body values using Add AI Data, so each named input becomes the correct parameter chip. Set Run only when: telegram_chat_type equals private. The conversation link is the follow-up reference; Telegram usernames are optional and not collected in this recipe.
5. On the private Agent only, enable Human Handoff with handoff-rule.txt as the custom rule. Clear Keywords and disable predefined rules for this reproducible example. The group Agent keeps Human Handoff disabled; this separation prevents a private refund request from handing off the shared group conversation. Test both Agents separately.
6. Add simulation-messages.txt as ten separate knowledge and uncertainty cases in Testing. Paste evaluation-criteria.txt. Test group triggers, trial capture and handoff separately in Telegram; Simulation does not verify the channel metadata or delivery.
7. Complete test-matrix.csv using your own Telegram account as the visitor and Quickchat AI Inbox as the operator. Before inviting customers, ask a colleague to check the entry points from another account. Record observed results; do not replace them with expected answers.

A trial request is not a booking. Real commercial use requires the appropriate Quickchat AI plan, credits and connected accounts.
