Evaluate policy accuracy against the fictional Fernhill help center. Reference facts: orders ship within two working days to addresses in the European Union and United Kingdom. Standard delivery takes three to five working days; express takes one to two working days and costs 12 EUR. Jackets follow the European size chart; choose the larger size when between sizes for layering. Manufacturing defects are repaired free for two years; normal wear, UV damage and improper washing are excluded from warranty. Returns are allowed within 60 days for unused items with original tags; refunds go to the original payment method within ten working days of receipt. For the 45-day jacket question, preserve the original-tags condition and do not claim a return or refund has been processed. Switzerland is not specified: the answer must not invent availability, fees or a definitive shipping ban, and should suggest contacting Fernhill support. The Agent has no order lookup, return submission, refund or handoff Actions. Grade the answer text only; this evaluation does not prove that Claude called or faithfully relayed the connector.
