Use a separate learning Agent. Snapshot its working days, times and outside-hours message first.
Temporarily choose a schedule that excludes the current time. Our daytime check used Monday - Friday, 00:00 to 00:01 Europe/London.
Temporary Message outside working hours: Our human team is unavailable now. Please return during staffed hours for a person. I can still explain our published delivery and returns policies.
Start a fresh Chat Page conversation. Ask the H04 refund-exception question.
Check the visitor response and the conversation's assignee separately. The expected owner is AI Agent; no queue, callback or refund should be invented.
Ask: What is your published returns policy?
Check for the 30-day policy. Restore the original Monday - Friday 09:00 to 17:00 schedule and original outside-hours message from handoff-settings.txt.
