--- title: "AI Chatbot for Shopify Order Tracking | Quickchat AI - AI Agents" description: "An AI agent that answers “where is my order?” on your Shopify store. Shoppers enter an order number and email and get status, carrier, tracking link and delivery estimate. Free plan available." source: https://quickchat.ai/ai-chatbot-for-shopify-order-tracking --- # AI chatbot for Shopify order tracking Shoppers enter an order number and the email on the order. The agent returns the status, carrier, tracking link and delivery estimate from your store, and passes anything it cannot resolve to your team. [ Start for free ](https://app.quickchat.ai/register "Start for free") [ Talk to us ](https://quickchat.ai/contact) No credit card · Live the same day Works with ![Shopify](https://quickchat.ai/_astro/shopify-logo.BytzEcY6_Z236pyR.webp) * [ ![](https://quickchat.ai/integrations/chatgpt.svg) ](https://quickchat.ai/chatgpt) * [ ![](https://quickchat.ai/integrations/claude.svg) ](https://quickchat.ai/claude) * [ ](https://quickchat.ai/ai-for-whatsapp) * [ ](https://quickchat.ai/messenger) * [ ](https://quickchat.ai/instagram) Quickchat AI Typically replies in seconds * Hi there 👋 What can I help you with today? Ask anything... > “Quickchat AI has dramatically improved our customer engagement by ensuring we are always available, regardless of time zones.” Nicolás Lacayo Customer Support Director, Novuskills Nicolás Lacayo Ron Owston Roberto Trusted by ![Y Combinator](https://quickchat.ai/_astro/YCombinator_logo.By0UvQdr.svg) ![Google](https://quickchat.ai/_astro/Google_logo.BRBNTFVn.svg) ![OpenAI](https://quickchat.ai/_astro/OpenAI_logo.CMLYgIUG.svg) ![Klarna](https://quickchat.ai/_astro/Klarna_logo.g6DOaOXa.svg) Used by ![Dale Carnegie](https://quickchat.ai/_astro/DaleCarnegie_logo.BSpnTeqs.svg)![Dentsu](https://quickchat.ai/_astro/Dentsu_logo.Bmj__hb9.svg)![Sauce](https://quickchat.ai/_astro/sauce.BYl64kUQ.svg)![Future Mind](https://quickchat.ai/_astro/FutureMind_logo.Dkytq8h4.svg)![Moove](https://quickchat.ai/_astro/moove.Cqg7sbdk.svg)![Gov+](https://quickchat.ai/_astro/gov_.cr1AjrUc.svg)![Ikhokha](https://quickchat.ai/_astro/ikhokha.CchEa64h.svg) ## Answers before your team opens the inbox. Read from the order itself and verified before it is shown. Sunday 23:48 Where is my order? Replied by AI Always on. Shoppers ask on a Sunday night and get the tracking link straight away instead of waiting for Monday. #4821 Totals Status and tracking only Verified, then shown. The order number and the email on the order must match. The reply carries status and tracking only, with no totals or customer details. Handed over with a summary Exceptions go to a person. Lost, late and damaged orders reach your team with the conversation attached, so nobody asks the shopper to repeat themselves. ## Built for a Shopify support inbox. Status, tracking and handoff in one place. Capabilities [ Order status ](#order-support)[ Exceptions ](#escalation)[ Channels ](#integrations) ### Order status Live from your store. Status, carrier, tracking link and delivery estimate come from the order itself. A “Check order status” action is added when you install the app. The shopper gives an order number and the email on the order, and both must match before anything is returned. Totals, line items and customer data are filtered out of the reply, and you can edit the action’s wording. * Fulfillment status and carrier * Tracking number and link * Estimated and delivered dates Website chat Where is my order? Sure. What is the order number and the email on the order? #4821, sam@example.com Matched order number and email It shipped with DHL Express and is on its way. Order#4821DHL Express OrderedIn transitDelivered Estimated delivery**Mon, Oct 5**Track ### Exceptions It does not guess on problems. Late, lost and damaged orders go to your team with context. You decide when the agent hands over: a rule you describe, a keyword, or its own judgement. The person who picks up sees an AI summary of the conversation. Outside working hours the shopper gets a separate message and the chat waits in the inbox. Returns and refunds stay with your team, because there is no automated returns flow. * Handoff by rule, keyword or judgement * AI summary for your team * Working hours respected Website chat It says delivered, but nothing has arrived. Read the tracking status I am sorry about that. I have passed this to the support team with the details, so you will not need to explain it again. Handed to Support AI summary for your team * Order #4821, marked delivered by DHL on Oct 1 * Customer reports the parcel did not arrive * Tracking link already shared ### Channels Same answers beyond the widget. The agent on your store can also answer on WhatsApp, Messenger and Instagram. Order status works on every channel you connect, from one knowledge base and one inbox. Email support connects through a forwarding address, with replies sent from your own domain. * Store widget through a theme app embed * WhatsApp, Messenger and Instagram * Email on your own domain WhatsApp Where is order #4821? sam@example.com Matched order number and email It is on its way with DHL Express. The estimated delivery is Monday, October 5. Same answer on website, Messenger and email ## Quickchat AI against answering order questions by hand Capability ![Quickchat AI](https://quickchat.ai/quickchatai_logo.svg) from $0 /month Built for Shopify orders Manual replies Inbox and saved replies Availability Every hour, every timezone Business hours Verification Number and email must match Checked by whoever replies Data shown Status and tracking only Depends on the reply Exceptions Handoff with a summary Same queue as routine questions Languages The shopper’s own language Whoever is on shift [ Start for free ](https://app.quickchat.ai/register "Start for free") ## Frequently Asked Questions ### Does it work with my Shopify theme? The widget is added through a theme app embed block that you switch on in the theme editor, so it works with Online Store 2.0 themes. ### What can the shopper see about an order? Fulfillment status, carrier, tracking number and link, estimated delivery and the delivered date. Order totals, line items and customer details are not returned. ### Can it look up an order by phone number? Not today. The shopper provides the order number and the email on the order, and both must match. ### What about returns and refunds? The agent answers questions about your policy from your knowledge base and hands the request to your team. It does not process returns or refunds. ### What does it cost? There is a permanent free plan with 50 AI credits a month. Paid plans start at $9 a month, and one reply on the default model uses one credit. Got more questions? [ Contact us ](https://quickchat.ai/contact) ## Related reading 1. [ Add Quickchat AI to your Shopify store ](https://quickchat.ai/post/add-quickchat-to-shopify) 2. [ How order tracking bots work ](https://quickchat.ai/post/ai-bot-order-tracking) Starting at $0/month ## Put order tracking on your Shopify store Install the app, switch on the widget in your theme editor and ask it where an order is. [ Start for free ](https://app.quickchat.ai/register "Start for free") [ Talk to us ](https://quickchat.ai/contact "Talk to us") * Free plan, no credit card * Installs from your Shopify admin * No training on your data * Human handoff included Quickchat AI