---
title: "AI Chatbot for Shopify FAQs | Quickchat AI - AI Agents"
description: "An AI FAQ chatbot for Shopify that answers shipping, sizing and policy questions from your own pages and hands exceptions to your team. Free plan available."
source: https://quickchat.ai/ai-chatbot-for-shopify-faq
---

# AI chatbot for Shopify FAQs 

 The agent answers shipping, sizing and store-policy questions from your own pages and blog posts, shows the sources behind each answer and passes anything it cannot settle to your team. 

[ Start for free ](https://app.quickchat.ai/register "Start for free") [  Talk to us ](https://quickchat.ai/contact) 

 No credit card · Live the same day 

 Works with ![Shopify](https://quickchat.ai/_astro/shopify-logo.BytzEcY6_Z236pyR.webp) 
* [ ![](https://quickchat.ai/integrations/chatgpt.svg) ](https://quickchat.ai/chatgpt)
* [ ![](https://quickchat.ai/integrations/claude.svg) ](https://quickchat.ai/claude)
* [ ](https://quickchat.ai/ai-for-whatsapp)
* [ ](https://quickchat.ai/messenger)
* [ ](https://quickchat.ai/instagram)

Quickchat AI

Typically replies in seconds

* Hi there 👋 What can I help you with today?

Ask anything...

> “Quickchat AI has dramatically improved our customer engagement by ensuring we are always available, regardless of time zones.” 

Nicolás Lacayo

Customer Support Director, Novuskills

Nicolás Lacayo Ron Owston Roberto 

Trusted by

![Y Combinator](https://quickchat.ai/_astro/YCombinator_logo.By0UvQdr.svg) 

![Google](https://quickchat.ai/_astro/Google_logo.BRBNTFVn.svg) 

![OpenAI](https://quickchat.ai/_astro/OpenAI_logo.CMLYgIUG.svg) 

![Klarna](https://quickchat.ai/_astro/Klarna_logo.g6DOaOXa.svg) 

Used by

![Dale Carnegie](https://quickchat.ai/_astro/DaleCarnegie_logo.BSpnTeqs.svg)![Dentsu](https://quickchat.ai/_astro/Dentsu_logo.Bmj__hb9.svg)![Sauce](https://quickchat.ai/_astro/sauce.BYl64kUQ.svg)![Future Mind](https://quickchat.ai/_astro/FutureMind_logo.Dkytq8h4.svg)![Moove](https://quickchat.ai/_astro/moove.Cqg7sbdk.svg)![Gov+](https://quickchat.ai/_astro/gov_.cr1AjrUc.svg)![Ikhokha](https://quickchat.ai/_astro/ikhokha.CchEa64h.svg) 

## Answers from your own pages.   
 The sources are visible, and exceptions reach a person. 

Sunday 23:48 

How long does shipping take?

Replied by AI 

Questions answered on any channel. Shoppers ask on the store, in WhatsApp or by email and get the same answer from one knowledge base. 

Handed over with a summary 

Exceptions go to a person. Anything outside your pages, such as damaged parcels, returns and complaints, reaches your team with the conversation attached. 

One inbox 

Fits the tools you have. Connect Zendesk, Intercom or HubSpot alongside the shared inbox, or keep everything in Quickchat AI. 

## Built for repeat questions.   
 Your pages, your wording, your team. 

Capabilities

[ Answers ](#inbound)[ Exceptions ](#escalation)[ Channels ](#integrations) 

### Answers

Shipping, sizing and policy questions. The agent answers from the pages you point it at. 

You can scrape a single page, several pages, a sitemap or the whole site, with scheduled re-sync so edits to your policies reach the agent. Shopify products, blogs and shop info can be imported as knowledge-base articles, and files, plain text and YouTube are also supported. Store country and language are passed to the agent, and “Why the AI said that” shows which sources were behind an answer.

* Single page, sitemap or whole site
* Scheduled re-sync of your pages
* Sources shown behind each answer

Website chat 

How long does shipping take?

 Searched your store pages 

Standard shipping takes 3 to 5 business days, according to your shipping page.

Why the AI said that

Source

Shipping policy page

Type

Website scrape

And what is the return window?

 Searched your store pages 

You can return items within 30 days of delivery, as set out on your returns page.

### Exceptions

A person for the cases that need one. Damaged parcels, returns and refunds stay with your team. 

You decide when the agent hands over: a rule you describe, a keyword, or its own judgement. The person who picks up sees an AI summary, and conversations can be routed to teammates by topic. Outside working hours the shopper gets a separate message, and the chat waits in the shared inbox. Returns and refunds are handled by your team, because there is no automated returns flow.

* Handoff by rule, keyword or judgement
* Routing by topic with an AI summary
* Working hours and out-of-hours message

Website chat 

My lamp arrived broken.

I am sorry about that. I am passing this to the support team so they can decide on next steps.

 Handed to Support 

AI summary for your team

* Customer reports a lamp arrived broken
* Needs a decision on replacement or refund

Our team is offline right now. They will reply here when they are back in the morning.

### Channels

One set of answers everywhere. The store widget, WhatsApp, Instagram, Messenger, Telegram, Slack and email use the same knowledge base. 

The widget goes live through a theme app embed block that you enable in the theme editor, and it works with Online Store 2.0 themes. Email connects through a forwarding address, with replies sent from your own verified domain. Zendesk, Intercom and HubSpot can be connected if your team already works there.

* Theme app embed for the widget
* Email replies from your own domain
* Zendesk, Intercom and HubSpot

Email 

Which size is the linen overshirt for 178 cm?

 Searched the knowledge base 

Hi Sam, size M fits most people around 178 cm. The full size guide is at example-store.com/size-guide

 Sent from your own domain 

##  Quickchat AI against a static FAQ page 

Capability ![Quickchat AI](https://quickchat.ai/quickchatai_logo.svg) from $0  /month Built for Shopify support FAQ page Static questions and answers 

 Asking Free-text questions in chat Scan the page for a match 

 Upkeep Re-syncs from your pages Edited by hand 

 Trust Sources shown for each answer One fixed answer 

 Exceptions Handoff with a summary Contact form 

 Languages The shopper’s own language Languages you write 

[ Start for free ](https://app.quickchat.ai/register "Start for free") 

##  Frequently Asked Questions 

### Where does it get its answers?

From your knowledge base. You can scrape your store pages (single page, multiple pages, sitemap or the whole site) with scheduled re-sync, import Shopify products and blogs, or upload files and text.

### Can I see why it gave an answer?

Yes. “Why the AI said that” shows the sources behind a reply, so you can find which page to correct when an answer is wrong.

### What happens when it does not know?

It can hand the conversation to your team, using rules you describe, keywords or its own judgement. The person who picks up sees an AI summary and replies from the shared inbox.

### Can it process returns or refunds?

No. It explains your returns policy from your pages and hands the request to your team. It does not issue refunds or create return labels.

### What does it cost?

There is a permanent free plan with 50 AI credits a month. Paid plans start at $9 a month, and one reply on the default model uses one credit.

 Got more questions? [ Contact us ](https://quickchat.ai/contact) 

##  Related reading 

1. [  How to build a chatbot knowledge base ](https://quickchat.ai/post/chatbot-knowledge-base-guide)
2. [  What an ecommerce chatbot can handle ](https://quickchat.ai/post/ecommerce-chatbot)

 Starting at $0/month 

##  Put an FAQ chatbot on your Shopify store 

 Install the app, import your pages and ask it about shipping, sizing or returns. 

[ Start for free ](https://app.quickchat.ai/register "Start for free") [ Talk to us ](https://quickchat.ai/contact "Talk to us") 

* Free plan, no credit card
* Installs from your Shopify admin
* No training on your data
* Human handoff included

Quickchat AI